Emmo Nielsen
Tauranga
Summary
Dynamic Centre Manager with a proven track record at National Storage, excelling in operational efficiency and team leadership. Skilled in employee training and customer service, I successfully implemented safety protocols and improved service delivery, enhancing customer satisfaction and maintaining high standards in facility management.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Centre Manager
National storage
Tauranga
04.2024 - Current
- Managed daily operations of storage facility to ensure efficient service delivery.
- Supervised staff to maintain high standards of customer service and support.
- Coordinated inventory management and maintenance of storage units and equipment.
- Implemented safety protocols to ensure a secure environment for customers and employees.
- Trained new employees on operational procedures and customer interaction techniques.
- Assisted customers with inquiries, reservations, and rental agreements effectively.
- Conducted regular inspections of facilities to uphold cleanliness and organization standards.
- Collaborated with management to develop strategies for improving operational efficiency.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Recruited new employees by conducting interviews and orientations for new hires.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Manager
Warehouse Stationary
Tauranga
02.2021 - 04.2024
- Supervised daily operations to ensure efficient workflow and productivity.
- Trained staff on safety protocols and operational best practices.
- Managed inventory levels and organized stock for optimal accessibility.
- Coordinated shipping and receiving processes to maintain timely deliveries.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Manager
Tank Juice Bar
Tauranga
12.2018 - 12.2023
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Receptionist Administrator
City Fitness
Tauranga
02.2016 - 12.2018
- Managed front desk operations and ensured a welcoming environment for members.
- Coordinated appointment scheduling and maintained calendar for fitness professionals.
- Answered phone calls and addressed member inquiries promptly and professionally.
- Processed membership applications and maintained accurate member records.
- Maintained cleanliness and organization of reception area and common spaces.
- Collaborated with team members to improve customer service processes effectively.
- Trained new staff on front desk procedures and customer interaction standards.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Education
Bachelor of Arts - Criminology
University of Waikato
Hamilton , NZ 01.2025 - 02.2026
Tauranga Girls College
Tauranga, BOPSkills
- Effective communication
- Customer service
- Project management
- Team leadership
- Time management
- Employee training
- Staffing
- Team supervision
- Sales management
- Sales expertise
- Operations oversight
- Data analysis
- Sales proficiency
- Staff hiring
- Staff leadership
- Facility management
- Written communication
- Problem-solving aptitude
- Delegation
- Employee motivation
- Strategic partnerships
- Problem-solving
- Data management
- Operational efficiency
Languages
Samoan
First Language
English
Proficient (C2)
C2
Affiliations
- I am a very active person and enjoy getting out and going gym. I like to balance work with a healthy lifestyle.
- I’m also studying and have worked full time during my studies, this is my second year in studies and balancing a full time job as well as full time studies turned out well in the first year.
About me
- My name is Emma and I am from New Zealand. I am moving to Australia for better work and lifestyle opportunities. I come with many skills and am willing to learn new skills. I am very easy going and can fit into a team very well. I am moving to Australia in May so I am looking to start work during this time and fitting into the right team where my skills can be of use to your company.
Timeline
Bachelor of Arts - Criminology
University of Waikato
01.2025 - 02.2026
Centre Manager
National storage
04.2024 - Current
Manager
Warehouse Stationary
02.2021 - 04.2024
Manager
Tank Juice Bar
12.2018 - 12.2023
Receptionist Administrator
City Fitness
02.2016 - 12.2018
Tauranga Girls College