Emosi Lam Yuen
Hillsborough,AKL
Summary
- Proficient Workforce Analyst adept at collecting, evaluating and modeling data sets to make forward-thinking improvements to workforce plans. Well-organized and knowledgeable with top skills in complex problem-solving and strategic decision-making.
- Dedicated to keeping optimal staffing levels to meet service needs. Skilled at delivering new-hire training on attendance issues, as well as monitoring workflow patterns and managing schedule changes. Writing detailed reports, maintaining tracking spreadsheets and generating forecasts.
- Flexible and focused team player with expertise in customer relationship management, strategic planning and time management. Considered highly knowledgeable in information technology, Roster Control systems and program management.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Part Time Warehouse Agent
Air New Zealand Import CARGO
07.2021 - 06.2023
- Assisted in loading and unloading trucks with heavy lifting equipment.
- Inspected shipments for accuracy, damage, and completeness prior to delivery.
- Organized warehouse storage areas by stacking boxes, crates, pallets, or other materials neatly on shelves or racks.
- Maintained cleanliness of the warehouse facility by sweeping and mopping floors regularly.
- Operated forklifts and hand-trucks to move product within the warehouse environment.
- Ensured proper labeling of all products stored in the warehouse.
- Prepared orders for shipment including packing and wrapping items securely.
- Resolved customer complaints related to warehousing issues promptly and professionally.
- Managed a team of workers responsible for picking and packing orders accurately and efficiently.
- Collaborated with management on developing new processes that improved efficiency in the warehouse.
Import Warehousing Dispatcher
Menzies Aviation
03.2021 - 07.2021
- Operation and handling of forklift for the movement of ULD’s and cargo during processing of freight in and out of the warehouse
- Correct recognition, awareness, documentation and handling of ULD’s & DG’s labels and tags, Receipt and acceptance of freight for export ensuring correct documentation is enclosed and freight accepted matches documentation
- Correct build-up of loads onto appropriate ULD’s, ensuring all freight is recorded correctly onto appropriate manifest
- Correct breakdown of imported freight ensuring received is of correct quantity and conditions as recorded on manifest
- Always observe safe and secure practices in conjunction with Menzies Aviation and AIAL regulations
- Carry out other Warehouse duties as determined by Cargo Leads, Cargo Duty Manager
- Respectful, supportive, and friendly approach
- Hold a current Forklift License & DG License
- Forklift Licensed Holder: Cert number: 00-426-15, exp: 29/01/2024
Store person - Hoist
DHL Supply Chain (22 Airpark Drive)
12.2020 - 03.2021
- Warehousing Dispatcher for ALCON (eye surgery medical supplies) Forklift operator in Various equipment - Sit – down & ride on Counterbalance, European Sit – down Reach Truck, Stock picker & Wave Machine
- Excellent with the SAP and Post Goods Issue (PGI) System.
Advanced Voting Place Manager
NZ Election Commission
Auckland, Auckland
07.2020 - 11.2020
- Manage a voting place and staff to ensure voting services are delivered effectively and in accordance with Electoral Commission National Standards
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted quality, timely performance feedback and performance appraisals.
Casual Warehousing Role
MACISM FASTENING NZ
09.2020 - 09.2020
- Packing & Unpacking pallets Forklift & machines operator
Workforce Coordinator
AIR NEW ZEALAND
05.2015 - 05.2020
- Managing a team of staff in compliance with current requirement for everyday operation (both Front of house & back of house), ensure the health & safety, follow Safety Operation Procedures set by the Air New Zealand.
- Developed and implemented staff training programs to improve employee performance.
- Maintained accurate records of employee attendance, vacation days, sick leaves and overtime hours.
- Coordinated with department managers to ensure proper staffing levels for each shift.
- Resolved conflicts between employees in a timely manner.
- Created reports on daily workforce activities and provided the same to senior management team.
- Monitored employee productivity and performance, identified areas for improvement and took corrective action as needed.
- Scheduled shifts for employees based on workloads and customer demand.
- Organized meetings with supervisors regarding personnel issues, such as disciplinary action or job performance reviews.
- Created workforce planning and development models for quarterly scheduling and processes.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Collaborated with senior and department leaders to develop and implement workforce plans.
Aircraft Push-back and Towing
AIR NEW ZEALAND
Auckland Domestic Airport, Mangere
01.2012 - 01.2016
- Signed off as a qualified for Aircraft Push-back and Towing.
- Followed all applicable rules while aircraft is under tow.
- Inspected loading GSE damage prior to loading and unloading of aircraft.
- Conducted pre-flight checks of aircraft and ensured all safety protocols were met.
- Maintained communication with crew members, customers and other ground staff to ensure smooth operations.
- Assisted passengers in boarding the aircraft on time and provided assistance as needed.
- Ensured proper documentation was completed for each flight leg and maintained accurate records of flights.
- Managed ground operations activities such as fueling, catering, deicing, marshalling and pushback operations for departing flights.
- Communicated effectively with airline dispatchers regarding delay information or weather updates affecting scheduled departures and arrivals.
- Moved baggage to load and unload aircraft.
Fulltime Loader 2 Ramp Staff
AIR NEW ZEALAND
Auckland, Auckland
11.2006 - 01.2011
- Highly motivated to keep airline operations running smoothly and efficiently
- Effective problem solver who remains proactive while under pressure
- Became a qualified LIR from 2008 - 2012 (Loading Forman), focused on Baggage Master, MES operator, Loading Foreman for both Link & Jet (machine & forklift operator for loading & unloading purposes)
- Assessed work area conditions for potential hazards or risks.
- Planned and managed manpower and resource requirements to support project activities.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Coordinated loading and unloading of passengers, freight, baggage, mail and hazardous materials onto and from the aircraft.
- Verified cargo manifest accuracy against actual items loaded and unloaded.
- Supervised ground personnel during loading operations to ensure safe operation.
- Monitored cargo loading and unloading operations, following security and safety measures.
- Inspected cargo for accuracy of documentation and weight requirements.
- Discussed cargo handling with flight crew to monitor in-flight movement.
Part-time Ramp Agent
AIR NEW ZEALAND
11.2006 - 02.2007
- Emphasizing quality customer service and loading
- Hardworking and willing to work a flexible schedule, including weekends and holidays.
Cargo Clerical
Air New Zealand
Air New Zealand Cargo Imports, Mangere
04.2022 - Current
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Organized freight according to destination requirements and established timelines for deliveries.
- Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Processed payments from customers for airfreight services rendered.
- Investigated discrepancies between actual cargo received and shipped versus expected amounts.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Retrieved stored items and traced lost shipments, when necessary.
- Checked import and export documentation to determine cargo contents.
Real Time Control / Real Time Operations Operator
AIR NEW ZEALAND
Auckland Domestic Airport, Mangere
05.2015 - 05.2020
- To support the delivery of an efficient and effective workforce deployment in Day of Operation (managing the overtime & cost effective), responsible to maintain and monitor flights task by adhering to SOPs, policies and procedures and the Airport Collective Agreements
- Ensure each schedule flight is legally covered with the appropriate staff compliment
- Contributes to the end – to – end workforce planning and resourcing function, utilizing all available & necessary resources, systems (Real Time Control, Outlook, Advanced Office, Roster Control, Preplanning Prod, and Power BI) Performs Workforce Planning role: is to have the right people in the right jobs at the right time
- This happens by knowing the current workforce capabilities, planning future scenarios, determining the desired workforce, and taking steps to align the future workforce, reducing labor costs in favors of workforce deployment and flexibility
- Responding to the needs of their customer base
- Identifying skills gaps and areas of succession risk
- Relevant strategies for talent management and people development
- Targeting specific and identified inefficiencies
- Report to Airport Operation Manager, compiles and enters data, (timesheet & payroll related issues.
Education
Bachelor of Science - Applied Health Science
Auckland University of Technology
Auckland, NZ2007
Skills
- Computer Skills (Advanced Microsoft Office & Programming)
- Excellent Mathematics Skills
- LIR Skills: Baggage Master, Manual Encoding System Operator (MES), Carina Program Skills, Air bridge Operator, Aircraft Ground Handling
- LIR Servicemen: Headset Operation, Power push operation, Aircraft Towing with stage 2 Airside License
- Excellent Customer Service
- High professional manner and excellent in administrative support
- Documentation & Procurement management
- Analytical and problem-solving abilities
- Negotiation skills
- Interpersonal & communication skills
- Schedule Coordination
- Business Forecasting
- Capacity Planning
- Program Administration
- Quality Assurance
- Resource Allocation
- Data Analysis
Accomplishments
- Good communication and teamwork
- 14 years’ experience in domestic airport ramp operation
- Excellent organizationally and leadership skills
- Excellent communication skills
- Advanced user of computer software applications
- Good working knowledge of the current CEA
- Excellent working relationships with operational staff
- Excellent warehouse experience
Hobbies and Interests
- Sports and fitness
- Rugby touch
- Playing Volleyball
- Church involvement and youth group
- Spending time with family at the Theme Park
- House duties (washing, cleaning, cooking)
- House DIY projects & outdoor maintenance
- Traveling
Timeline
Cargo Clerical
Air New Zealand
04.2022 - Current
Part Time Warehouse Agent
Air New Zealand Import CARGO
07.2021 - 06.2023
Import Warehousing Dispatcher
Menzies Aviation
03.2021 - 07.2021
Store person - Hoist
DHL Supply Chain (22 Airpark Drive)
12.2020 - 03.2021
Casual Warehousing Role
MACISM FASTENING NZ
09.2020 - 09.2020
Advanced Voting Place Manager
NZ Election Commission
07.2020 - 11.2020
Workforce Coordinator
AIR NEW ZEALAND
05.2015 - 05.2020
Real Time Control / Real Time Operations Operator
AIR NEW ZEALAND
05.2015 - 05.2020
Aircraft Push-back and Towing
AIR NEW ZEALAND
01.2012 - 01.2016
Fulltime Loader 2 Ramp Staff
AIR NEW ZEALAND
11.2006 - 01.2011
Part-time Ramp Agent
AIR NEW ZEALAND
11.2006 - 02.2007
Bachelor of Science - Applied Health Science
Auckland University of Technology
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