Rahshaan Mere Wera Hirawani
Hamilton,WKO
Summary
A calm and responsible individual seeking an opportunity in Customer Service. To bring 5 years of customer service Being a people person, I have built strong working relationships while providing excellent customer service. Working to high standards, am focused, and motivated and strive to meet targets and expectations. I thrive on overcoming challenges like problem-solving and relationship-building skills. Keen to build on my customer career, Am available to start immediately.
Overview
9
9
years of professional experience
Work History
CREW MEMBER
McDonald's
Hamilton
02.2021 - 07.2021
- Retail Front Counter
- Cash handling and EFTPOS experience
- Serving customers taking orders drive-thru, and lobby
- Restocked supplies removed trash and cleaned areas
- Performed cleaning duties, including wiping tables and equipment, and sweeping and refilling stock
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Packed all fast-food products in approved containers, cups and bags.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Worked front counter, drive-thru and other areas.
KNIFE HANDLER
Silverfern Farms
Te Aroha
04.2018 - 07.2018
- Handling Weighing & Packing meat
- Heart-Cutting the tubes off
- Liver-Used a hot stamp to label the liver
- Kidneys
- Tails-Cut in half
- Sweet Bread- Cleaning & removing the blood clots
- Packing
- Keeping workstation clean
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Lifted up to over the average on a regular basis.
CUSTOMER SERVICE
Strawberry Shack
Huntly
10.2016 - 01.2017
- Handling cash, food & product Selling
- Pricing Fruit & Veg
- Organized store by returning all merchandise to its proper place and restocking displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed merchandise and restocked shelves in appealing and organized arrangements to promote items
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Evaluated customer service staff performance and provided constructive feedback.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
PACKER/SORTER
Eastpac
Katikati
06.2015 - 08.2016
- Packing Kiwifruit
- Workstations clean
- Sorting fruit
- Packed merchandise into boxes and containers in preparation for safe shipment
- Arranged items on pallets according to size and weight.
- Maintained clean and organized work environment, promoting safety and productivity.
Runner
Provida Foods
Te Rapa
08.2022 - 09.2022
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Stocked shelves and loaded orders to prepare deliveries.
- Communicated regularly with dispatcher for delivery route details and changes.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Implemented policies and procedures across warehouse and shipping platforms.
- Operated delivery vehicles safely and efficiently.
- Immediately addressed problems with customers to promote speedy resolution.
Picker Packer
Industrial Aluminium & Window Systems (ALTUS)
Te Rapa
05.2022 - 08.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves to match planogram images and instructions.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Received new stock and input values into computer system.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Updated manuals to reflect amending of rates, rules or regulations.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
Picker Packer
Gilmours
Te Rapa
04.2022 - 05.2024
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Skills
- Menu Memorization
- Customer Engagement
- Food Running
- Customer Service
- Food Preparation
- Drive-Thru Operations
- Safe Food Handling
- Beverage Preparation
- Cleaning
- Housekeeping
- Order Taking
- Payment Processing
- Customer Relations
Skills And Experience
Over 5 years experience dealing with customers in all stages of the process, Comprehensive knowledge and understanding of how to solve problems and avoid customer's formal complaints, Experience in Call Center coordination, Exceptional talent to reach different audiences with practical communication, Outstanding communicator with the ability to clearly understand and transmit the information, Built and maintained relationships with consumers and suppliers either on the phone or face-to-face., Exceptional written and verbal oral communication skills, Experienced in MS Office, Competent in social media and using the internet browser
Education Qualifications Training
Graduate Diploma / Graduate Certificate, Computer Skills & Science, 2015, Valley Education Training Enterprises, Thames Coromandel, Waikato
Attributes
- Highly empathetic and a quick learner
- Friendly and outgoing
- Unique strengths in being a multitask person who hits the ground floor quickly
- Outstanding ability to work as part of a team
- Creative problem solver
- Adaptable, flexible
- Self-motivated
- Workplace efficiency
- Multitasking
- Team building
- Decision-making
Hobbies and Interests
- Music
- Art
- Family/Friends
References
Referees available on request
art
~lettering,fonts
Timeline
Runner - Provida Foods
08.2022 - 09.2022
Picker Packer - Industrial Aluminium & Window Systems (ALTUS)
05.2022 - 08.2022
Picker Packer - Gilmours
04.2022 - 05.2024
CREW MEMBER - McDonald's
02.2021 - 07.2021
KNIFE HANDLER - Silverfern Farms
04.2018 - 07.2018
CUSTOMER SERVICE - Strawberry Shack
10.2016 - 01.2017
PACKER/SORTER - Eastpac
06.2015 - 08.2016