Ency Qiu
Auckland,Bucklands Beach
Summary
Extensive customer service experience as seen in my job history. I have fantastic people skills, am a very quick learner and a hard worker. I also work well both in a team and individually, and am highly adaptive to any situation.
Overview
6
6
years of professional experience
Work History
Receptionist
Bruce McLaren Retirement Village
11.2023 - Current
- Answered phone promptly and directed incoming calls to correct areas.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
Waitress
Ara-Tai Café
05.2022 - 01.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Skillet & Fillet
04.2019 - 04.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Assistant
SouthPoint
10.2018 - 10.2018
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Laws - Law
University of Auckland
Auckland, NZ11-2028
Skills
- Mail distribution
- Administrative support
- Verbal and written communication
- Organization skills
- Data inputting
- Phone etiquette
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Receptionist
Bruce McLaren Retirement Village
11.2023 - Current
Waitress
Ara-Tai Café
05.2022 - 01.2023
Cashier
Skillet & Fillet
04.2019 - 04.2019
Sales Assistant
SouthPoint
10.2018 - 10.2018
Bachelor of Laws - Law
University of Auckland
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