Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ency Qiu

Auckland,Bucklands Beach

Summary

Extensive customer service experience as seen in my job history. I have fantastic people skills, am a very quick learner and a hard worker. I also work well both in a team and individually, and am highly adaptive to any situation.

Overview

6
6
years of professional experience

Work History

Receptionist

Bruce McLaren Retirement Village
11.2023 - Current
  • Answered phone promptly and directed incoming calls to correct areas.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.

Waitress

Ara-Tai Café
05.2022 - 01.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cashier

Skillet & Fillet
04.2019 - 04.2019
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Sales Assistant

SouthPoint
10.2018 - 10.2018
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Bachelor of Laws - Law

University of Auckland
Auckland, NZ
11-2028

Skills

  • Mail distribution
  • Administrative support
  • Verbal and written communication
  • Organization skills
  • Data inputting
  • Phone etiquette

Languages

English
Native or Bilingual
Chinese (Mandarin)
Professional Working

Timeline

Receptionist

Bruce McLaren Retirement Village
11.2023 - Current

Waitress

Ara-Tai Café
05.2022 - 01.2023

Cashier

Skillet & Fillet
04.2019 - 04.2019

Sales Assistant

SouthPoint
10.2018 - 10.2018

Bachelor of Laws - Law

University of Auckland

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Ency Qiu