Eneleata Cowan
Otara,Auckland
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Honest and trustworthy individual ensuring all my work is handled with much integrity and respect.
I am a great team player and work well with others, compassionate and respectful towards their needs.
I consider myself to be an active listener and patient enough to remain calm when a customer becomes difficult. I am also a highly motivated person who loves to take on challenges and always show initiative.
Overview
21
21
years of professional experience
Work History
COVID-19 Contact Tracing Investigator
CBG Health Research/ Reach
Auckland, Auckland
09.2020 - 06.2022
- Educated communities about best practices for preventing the spread of COVID-19 over the phone.
- Performed contact tracing interviews with individuals who tested positive for COVID-19, gathered detailed information regarding close contacts and locations visited in the past 14 days.
- Created reports summarizing contact tracing activities, including case investigations, contact follow up, and referrals.
- Reviewed documentation submitted by medical providers confirming diagnosis of patients infected with COVID-19 prior to initiating contact tracing activities.
- Analyzed data collected during contact tracing activities in order to identify any gaps or deficiencies that could be addressed.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Identified close contacts of infected individuals and provided guidance on quarantine procedures.
- Provided emotional support to those affected by COVID-19 while maintaining a professional demeanor at all times.
Flight Attendant
Virgin Austalia NZ
Mangere, Auckland
03.2005 - 04.2020
- Ensured compliance with FAA regulations and company policies regarding cabin safety and security.
- Followed safety, passenger and supply pre-flight checklists.
- Dealt with mechanical and passenger emergencies according to standards.
- Responded promptly to customer inquiries related to airline services, rules, regulations.
- Maintained a professional demeanor when dealing with difficult or irate customers.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Responded to medical emergencies as needed during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Travel Flight Reservation Officer
Go Holidays Ltd
Auckland CBD, Auckland
02.2001 - 03.2005
- Researched customer requests to ensure accuracy of bookings.
- Maintained accurate records of all bookings and cancellations.
- Provided detailed information regarding hotel amenities, special offers, local attractions, and directions to guests.
- Developed relationships with travel agents to maximize sales opportunities.
- Assisted customers in making reservations for accommodations and transportation services.
- Assisted in training new employees on the reservation system.
- Ensured all reservations were properly documented in the system.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Education
Level 3 Diploma Travel & Tourism - Tourism and Travel Management
International Travel College NZ
Auckland CBD12-2000
School Certificate (Form 5 And 6) -
Manurewa High School
Auckland, NZ12-1999
Skills
- Excellent Communication skills (both written and verbal)
- Helping others with problem solving in both work and non-work situations
- Teamwork and Collaboration
- Professionalism
- Training skills
- Cultural Sensitivity
- Problem-solving abilities
- Reliability
- Active Listening
- Attention to Detail
- Bilingual in Samoan and Tokelauan
- Interpersonal Skills
- Analytical Skills
Languages
Samoan
Native/ Bilingual
Tokelauan
Native/ Bilingual
Timeline
COVID-19 Contact Tracing Investigator
CBG Health Research/ Reach
09.2020 - 06.2022
Flight Attendant
Virgin Austalia NZ
03.2005 - 04.2020
Travel Flight Reservation Officer
Go Holidays Ltd
02.2001 - 03.2005
Level 3 Diploma Travel & Tourism - Tourism and Travel Management
International Travel College NZ
School Certificate (Form 5 And 6) -
Manurewa High School
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