ENG HOE GOH
Singapore
Summary
Highly motivated associate with 3 years of experience leading decisive projects in a fast-paced environment, maintaining strict deadlines, and dealing with multiple tasks Enterprising manager with 2 years of experience executing and monitoring results, mentoring employees, and providing strategic leadership in corporate environments Proven track record of collaborating with diverse and creative teams. Responsible for ensuring all documentation is in order Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions Experience working behind the front desk of a hotel, including greeting and processing guest check-ins and check-outs Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns
Overview
8
8
years of professional experience
Work History
Personal Assistant to the Managing Director
JIAJIAJIA MANAGEMENT
12.2022 - 11.2024
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Coordinated events and worked on ad hoc projects.
- Updated and maintained confidential databases and records.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Worked with senior management to initiate new projects and assist in various processes.
- Screened personal and business calls and directed to appropriate party.
- Led staff and vendors in providing high level of service for owner and guests.
Service Ambassador / Animal Transport Captain
Petopia International Pte Ltd
06.2022 - 08.2022
- Perform routine maintenance and housekeeping tasks to upkeep the vehicle and centre
- Perform routine housekeeping tasks as required to maintain the professional image and ten appearance of the store
- Well-acquainted with individual animal guests, including daily observations and information about activities, meals served, and medications administered, health condition (weight; body temperature)
- Observe and monitor animal guests' play activities
- Sanitize toys and meal equipment on a regular basis
- Identify signs of emotional or developmental problems in animal guests and bring them to their fur parents' or guardians' attention
- Doing Basic Grooming for the animal guests
- Trained 2 new employees in customer service, conflict resolution, and data entry practices, Casher etc
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints by 30 percent
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Responded to a large number of calls related to product and service inquiries
- Organized and planned monthly field trips, providing a safe, happy, and fun environment for the animal Guests
Sales Person
Mega House Singapore
03.2020 - 08.2020
- To plan inventory target that are approved by management at warehouses to meet sales requirements
- To manage inventory levels and responsible for stock replenishment to the planned target levels
- To collaborate with manufacturing on global replenishment of inventory and work with them to improve supply processes relating to lead times, flexibility rules and delivery
- To make recommended adjustments to forecast and inventory targets based on changes in demand and market trends
- To plan, schedule, monitor and control factory production to ensure on-time production and delivery
- Ability to Work in a Team
- Good time management
- Computer literacy
- Documentation review
- Guest services
- Microsoft Office Excel
- Microsoft Office Word
- Microsoft PowerPoint
Qa/ Qc manager
Clearlab Singapore
01.2018 - 12.2019
- To formulate, implement and review work procedures to ensure effectiveness and efficiency to meet quality and regulatory requirements
- To ensure high level of compliance to ISO 13485, EU MDR 2017/745, MDSAP regulations and other relevant national authorities requirements in all assigned areas
- To support the documentation of CVM GDPMD system to ensure its compliance to MY-MDA requirements
- To ensure overall compliance adequacy and operational effectiveness of the QA Operations (QA incoming, in-process QA and DHR management) for the contact lens and lens care products manufacturing
- To work closely with internal departments to resolve internal and external quality issues; and to improve overall process yield
- Leading and participating in quality improvement programs and cross functional projects
- To plan inventory target that are approved by management at warehouses to meet sales requirements
- To manage inventory levels and responsible for stock replenishment to the planned target levels
- To collaborate with manufacturing on global replenishment of inventory and work with them to improve supply processes relating to lead times, flexibility rules and delivery
- To make recommended adjustments to forecast and inventory targets based on changes in demand and market trends
- To plan, schedule, monitor and control factory production to ensure on-time production and delivery
Production Worker
Clearlab Singapore
04.2017 - 01.2018
- To formulate, implement and review work procedures to ensure effectiveness and efficiency to meet quality and regulatory requirements
- To manage inventory levels and responsible for stock replenishment to the planned target levels
- Produced and assembled 1566 contact lens in a factory product line
- Managed a 6 person team to complete a production project in [12] hours
Education
Aerospace Machining Technology - Part Time
ITE
N level - N(A)
Serangoon Garden Secondary School
PSLE -
Maris Stella High School (Primary)
Skills
- Teamwork
- Leadership Skills
- Customer Service
- Microsoft Excel
- Ability to Multitask
- Decision Making
- Critical thinking and problem solving
- Fast Learner
- Ability to Work Under Pressure
- Leadership
- Effective Time Management
- Adaptability
- Computer Skills
- Microsoft Office
- Communication Skills
Languages
English
Chinese
Personal Information
- Date of Birth: 06/01/2000
- Nationality: Singaporean
- Driving License: Class 3
Timeline
Personal Assistant to the Managing Director
JIAJIAJIA MANAGEMENT
12.2022 - 11.2024
Service Ambassador / Animal Transport Captain
Petopia International Pte Ltd
06.2022 - 08.2022
Sales Person
Mega House Singapore
03.2020 - 08.2020
Qa/ Qc manager
Clearlab Singapore
01.2018 - 12.2019
Production Worker
Clearlab Singapore
04.2017 - 01.2018
N level - N(A)
Serangoon Garden Secondary School
PSLE -
Maris Stella High School (Primary)
Aerospace Machining Technology - Part Time
ITE
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