Senior Service Technician
The Laptop Company
Wellington, NZ
2022 - Current
- Facilitated major rebuilds and repairs of computer systems by disassembling and assembling computer components
- Outlined design requirements, BOMs, functional specifications and reports to document development processes
- Conducted independent onsite services including hardware repairs and/or preventive maintenance tasks
- Facilitated Data transfers, backups, and retrievals for clients, ensuring data integrity and security
- Executed cloud migrations by collecting and moving data, applications, and other business elements from clients’ machines to the cloud
- Demonstrated success identifying and developing technical solutions currently implemented across New Zealand/Australia in specific HP and Dynabook models
- Facilitated training for staff on new repair techniques
- Mentored Junior technicians providing guidance and support.
