Enrico Steenberg
Buderim,QLD
Summary
Experienced in both customer service and construction industries, bringing a strong background as a dedicated team member and trade assistant. Deep understanding of safety protocols and importance of teamwork, thriving in high-risk environments. Self-motivation and positive attitude drive continuous improvement and excellence in work. Particularly passionate about real estate, mortgage brokers, motor and house insurance claims consultants, and finances due to family legacy in these industries. Excited to make a mark in this field and contribute skills and expertise to further success.
Overview
3
3
years of professional experience
Work History
Motor Claim Consultant
Auto and General (A&G)
09.2024 - 11.2024
- Answer incoming calls from customers to report motor accidents, damages, or theft, and gather all necessary details.
- Guide customers through the steps involved in filing a claim and inform them about what documentation is required.
- Quickly assess basic details of the claim to determine if it meets the policy's criteria for coverage.
- Keep customers informed about the status of their claim, including expected timelines and next steps.
- If needed, escalate more complex or disputed claims to senior team members or specialists.
- Accurately enter claim details into the system, ensuring all information is complete and up-to-date.
- Offer assistance with questions about their policy, claim status, or any other concerns related to the claim.
- Handle and resolve customer complaints, ensuring a positive experience for the customer.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Team Member
Auzcon IP PTY LTD.
06.2022 - 08.2024
- Company Overview: Infrastructure Project Solutions
- Landscaping Construction, Coastal Engineering & Sea-wall Construction Role
- Undertake physical manual labor lifting in excess of 30KG and more, follow correct manual handling techniques when performing manual labor, lifting, and moving materials and equipment
- Undertaking stores duties as required by supervisor, responsible for stocktaking duties, signing out tools and equipment, placing order requests, tidying materials and organizing stock
- Communicate closely with onsite Project managers to ensure works were completed on time
- Follow Company and Council, Health and Safety procedures
- Infrastructure Project Solutions
Team Member
Woolworths Supermarket
07.2022 - 01.2024
- Responsible for providing excellent customer service when cash handling, assisting with customer queries, problem solving, using Eftpos machines, and reconciling the till at the end of each shift
- Picking and packing products for customer orders correctly, using RF scanners to ensure accuracy and efficiency
- Assisting management team in leadership and mentoring for team members, supporting new employees in the correct procedures as per Countdown's policies and guidelines
- Reporting any hazards immediately to the night supervisor
- Safely operated light vehicles to and from sites adhering to all traffic management plans and public road rules
- Undertake physical manual labour lifting in excess of 30KG and more, follow correct manual handling techniques when performing manual labour, lifting, and moving materials and equipment
- Communicate closely with On site Project managers to ensure works were completed on time
- Undertaking stores duties as required by supervisor, responsible for stocktaking duties, signing out tools and equipment, placing order requests, tidying materials and organising stock.
Team Member
Australis Safety Rail & Scaffolding
04.2022 - 06.2022
- Ability to make accurate and decisive decisions whilst working autonomously and within teams
- Complied with company policies and procedures, including upholding the company values, adhering to company and site safety policies and procedures, including Hazard Identification and Reporting
- Communicate closely with onsite Project managers to ensure works were completed on time
- Undertaking stores duties as required by supervisor, responsible for stocktaking duties, signing out tools and equipment, placing order requests, tidying materials and organizing stock.
- Communicating within a team to Complete Task assigned by on Site Supervisors
Education
High School Diploma -
Orewa College
Orewa, NZ11-2023
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Issue resolution
- Customer relationship management
- Project leadership
- Goal setting
- Time management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Personal Information
Date of Birth: 07/06/2005
Licensesandexperience
- C Class (NZ) / Green P (AU) Driver's License
- White Card
- Standard 11 Surface and Underground Mining
- RIIMP0338E Rigid Haul Truck Operations
- RIIMP0337E Articulated Haul truck Operations
- RIIMP0206D Bulk Water Truck Operations
- RIIMP0304E Wheel Loader Operations
- RIIMP0308F Tracked Dozer Operations
- RIIVEH305F Four Wheel Drive Vehicle
- Manual Handling
- O, S & H Training
- Experienced operating: pallet stacker and various LVs
- IT Skills - Advanced User of Microsoft Windows, Word, Excel, Filmora, Adobe, and IMovie
Languages
English
Native or Bilingual
afrikaans
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Blogging/Vlogging
- Volunteering
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Playing Sports
- Team Sports
- Designing and Printing 3D Models
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Swimming
- Photography
Timeline
Motor Claim Consultant
Auto and General (A&G)
09.2024 - 11.2024
Team Member
Woolworths Supermarket
07.2022 - 01.2024
Team Member
Auzcon IP PTY LTD.
06.2022 - 08.2024
Team Member
Australis Safety Rail & Scaffolding
04.2022 - 06.2022
High School Diploma -
Orewa College
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