Ephraim Stephens
Ōtaki,WGN
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Eager, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
2
2
years of professional experience
Work History
Manager on Duty
Gorge
11.2020 - 11.2021
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
- Strengthened relationships with customers through regular communication and proactive problemsolving.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Implemented cost-saving measures through careful budget planning and expense analysis to maximize profitability.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
After-School Care Provider
Fun Zone
06.2019 - 09.2020
- Enhanced student safety by effectively supervising and monitoring after-school activities.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
- Improved student behavior by implementing clear expectations and consistent consequences for misconduct.
- Boosted student engagement by organizing fun and educational activities tailored to individual interests.
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Communicated effectively with parents about their child''s progress and concerns, fostering open dialogue between families and providers.
- Assisted with snack preparation, adhering to proper food handling guidelines for healthy meals during after-school hours.
- Facilitated conflict resolution among students, promoting positive social interactions within the group setting.
Education
PGDip - Poutāhū Whakaakoranga Akorau
Te Wānanga O Raukawa
11.2023
Bachelor of Arts - Te Reo Māori
Te Wānanga O Raukawa
11.2022
Skills
- Conflict resolution
- Staff training and development
- Adaptability and flexibility
- Problem-solving abilities
- Strategic planning
- Effective communication
- Interpersonal skills
- Training and Mentoring
Timeline
Manager on Duty
Gorge
11.2020 - 11.2021
After-School Care Provider
Fun Zone
06.2019 - 09.2020
PGDip - Poutāhū Whakaakoranga Akorau
Te Wānanga O Raukawa
Bachelor of Arts - Te Reo Māori
Te Wānanga O Raukawa
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