Bob Bobalina
Wellington,Wellington
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Customer Service Representative
Wellington City Council
Wellington, Wellington
02.2022 - 12.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
Customer Service Representative
Wellington City Libraries
Wellington, Wellington
01.2020 - 12.2021
- Mentored junior team members and managed employee relationships.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Complaint Resolution
- Conflict Mediation
- Positive and Professional
- Customer Education
- Customer Service
Education
Bachelor of Arts - Modern Greek
03-2018
References
Available upon request.
Similar Profiles
Amit NijhawanAmit Nijhawan
Commercial Property Manager at Wellington City CouncilCommercial Property Manager at Wellington City Council
Morgan ObrenMorgan Obren
Senior Lifeguard at Wellington City CouncilSenior Lifeguard at Wellington City Council
Nadine McGrathNadine McGrath
Photography Team Lead at Wellington City CouncilPhotography Team Lead at Wellington City Council