Eraita Herewini
New Plymouth,Welbourn
Summary
Friendly team player dedicated to making delicious coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and can adjust to new environments and challenges. Works well under pressure and in fast-paced settings.
Friendly and enthusiastic Retail Sales person. Exceptional customer service skills to close the sale. With a background in retail sales and customer service. Exceptional organization, critical thinking and time management skills.
Overview
11
11
years of professional experience
Work History
Fruit Picker
Opac Opotiki
07.2013 - 09.2013
- Quality control - Being able to carefully manage the fruits so it decreases the risk of item/food being damaged.
- Time management - Being on time to work
- Being proactive - This job is physical so being able to maintain good health and fitness to ensure quality service
- Health and safety - wearing the appropriate work attire for fruit picking.
- Team work - Working and communicating effectively with the team.
- Promoted sustainability efforts by recycling materials whenever possible and minimizing overall resource waste during harvests.
- Collaborated with fruit pickers to maximize team productivity and achieve deadlines.
Animal Centre Volunteer
SPCA
07.2021 - 08.2021
- Co-ordinationating and maintaining animal's welfare
- Maintaining high standards for the animal's health and hygiene.
- Empathy towards animal's welfare and wellbeing
- Capable of recognising risks and harm towards animal health
Volunteer Retail
Salvation Army
08.2021 - 09.2021
- Stocktaking - Being able to physically analyse the quantities and quality of items held in the warehouse. Itemising stock.
- Cashier - Being able to manage financial transactions, assisting customers, scanning items, and handling cash register/point of sale system.
- Customer service - Being able to engage with people effectively with empathy, assisting and directing customers, active listening, communication skills, and using initiative to meet the customer's needs.
- Health and Safety - Being able to recognise any risks or hazards in the workplace. Wearing appropriate work attire and maintaining good hygiene.
Cashier
Uncle Bill's
11.2022 - 12.2022
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Contributed to store success by maintaining high standards of cleanliness throughout the store.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Effective communication with manager, being able to understand the sale expectation/target for the store and understanding the key performance indicator's.
Volunteer Barista
Tui Ora Limited
02.2024 - Current
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace to ensure health and safety.
- Learned the menu item's to prepare to meet customer needs.
- Good communication skills and active listening to the customer and team
- Researched on ingredients relevant to barista
- Followed exact recipes for mixing and preparing beverage.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly approach.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Demonstrating profession knowledge in various brewing techniques.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Being able to effectively resolve issues if it does not meet the customer's needs.
Education
Barista Certificate - Hospitality
Western Institute of Technology At Taranaki
Taranaki, NZ07.2022
High School Diploma -
Opotiki College
Opotiki, NZ11.2015
Skills
- Workstation Maintenance
- Drink customization
- Relationship Building
- Flexible Schedule
- Team Player
- Problem-Solving
- Adaptive and creative
- Excellent memory
- Motivational skills
- Point of Sale Knowledge
- Customer Service
- Active listener
- Cleanliness
- Performance Improvements
Hobbies
- Singing
- Arts and Crafts
- Active activity - swimming, biking
- Playing guitar
- Healthy cooking
Timeline
Volunteer Barista
Tui Ora Limited
02.2024 - Current
Cashier
Uncle Bill's
11.2022 - 12.2022
Volunteer Retail
Salvation Army
08.2021 - 09.2021
Animal Centre Volunteer
SPCA
07.2021 - 08.2021
Fruit Picker
Opac Opotiki
07.2013 - 09.2013
Barista Certificate - Hospitality
Western Institute of Technology At Taranaki
High School Diploma -
Opotiki College
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