Erana Hogarth
Kapiti,Paraparaumu
Summary
Organised and efficient office member with demonstrated dedication and expertise in operational support towards senior level staff and management personnel. Highly dependable, ethical and reliable team member that excels in telephone etiquette, greeting arriving visitors, and all other areas of office work.
Knowledgeable in website software/development, Xero applications, and very confident with all Microsoft 365 platforms.
Currently completing a Diploma of Data Science.
Overview
3
3
years of professional experience
Work History
Bar and Restaurant Duty Manager
Boundary Tap and Kitchen
Paraparaumu
02.2023 - Current
- Closed out cash register and prepared cashier report at close of business, and upon re-opening, using Microsoft 365 applications such as Excel Spreadsheets.
- Maximised customer service by developing strong teams through personally orienting and training staff, overseeing operations, and resolving issues.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Admin and Systems Support
Logic Forestry Solutions Limited
Gisborne
09.2022 - Current
- Answered user questions about hardware and software operation to help resolve problems.
- Coordinated Electronic Document Management System (EDMS) with strong technical knowledge.
- Oversaw document management for various important projects.
- Contributed to accurate and efficient quality checks, ensuring error-free results.
- Organised, filed and stored electronic and physical files to maximise traceability.
- Used Microsoft software tools to create documents and clear communications.
Office and Research Assistant
Mātai Medical Research Institute
Gisborne
03.2021 - 12.2021
- Scheduled appointments with test subjects over phone and through email.
- Created surveys, questionnaires and application forms to collect data for research projects.
- Maintained and calibrated various types of lab equipment. Conducted control tests on equipment and instruments for quality.
- Collaborated with other researchers to develop successful research strategies and experiments.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Trained junior staff in laboratory protocols, and provided support and guidance.
- Assisted scientists by collecting and organising laboratory data.
Skills
Research and data collection
Office procedures understanding
Expense reporting
Scheduling
Travel coordination
Supply replenishment
Safety awareness
Training and mentoring
Financial record keeping
Invoicing procedures
Telephone etiquette
Attention to Detail
Referees
Jeremy Pearson - 027 780 1000
(Employer, Owner of The Boundary Tap & Kitchen)
Jessie Bourke - 027 366 7321
(Employer, Health & Safety Manager of Logic Forest Solutions)
Timeline
Bar and Restaurant Duty Manager
Boundary Tap and Kitchen
02.2023 - Current
Admin and Systems Support
Logic Forestry Solutions Limited
09.2022 - Current
Office and Research Assistant
Mātai Medical Research Institute
03.2021 - 12.2021