Eranda De Silva
Flat Bush,New Zealand
Summary
Dynamic and customer-focused professional seeking a Sales Assistant and Customer Care position to leverage extensive experience in customer engagement, sales coordination, and other supportive works. Proven track record in enhancing customer satisfaction, managing financial transactions, and streamlining operations. Adept at balancing high-pressure situations with poise and professionalism, aiming to contribute to and grow within the customer service sector.
Overview
11
11
years of professional experience
Work History
Team Coordinator
TC Limited
08.2023 - Current
- Excel in sales coordination, ensuring customer satisfaction through timely and effective service delivery
- Coordinate a dedicated team across two sites, focusing on optimizing operational efficiency and enhancing customer care
- Serve as the primary liaison between customers and the company, addressing inquiries and resolving issues swiftly.
Accountant
Capital Group
01.2018 - 01.2023
- Streamlined financial procedures, directly contributing to the efficiency that parallels the customer service objectives of addressing needs with speed and accuracy
- Played a key role in budget management and financial analysis, supporting sales strategy through insightful financial reporting.
Deputy Executive Officer
Royal Shield Ltd
01.2013 - 01.2017
- Enhanced customer service delivery through meticulous financial administration and adherence to regulatory standards
- Led initiatives to improve process efficiency, contributing to a better customer experience by ensuring operational excellence.
Education
Master in Applied Management (Specialized in Digital Business) -
Eastern Institute of Technology
Auckland, NZMaster of Business Administration (MBA) -
University of Sunderland
Diploma in Strategic Management and Leadership -
OTHM
AAT Qualified -
Association of Accounting Technicians of Sri Lanka (AAT)
Skills
- Exceptional Customer Service and Client Relations
- Sales Coordination and Support
- Effective Team Management and Leadership
- Financial Reporting and Budget Management
- Proficient in QuickBooks, Tally, SAGE
- Strong Analytical and Problem-Solving Abilities
- Excellent Communication and Interpersonal Skills
- Customer Service
- Data Entry
- Attention to Detail
Languages
English (Full Professional Proficiency)
Sinhala (Native/Bilingual)
Visa Status
Student visa, eligible to work 20 hours per week and full-time during vacations.
Hobbies and Interests
Engaging in activities that enhance interpersonal skills and team spirit such as music, movies, hiking, and camping.
Timeline
Team Coordinator
TC Limited
08.2023 - Current
Accountant
Capital Group
01.2018 - 01.2023
Deputy Executive Officer
Royal Shield Ltd
01.2013 - 01.2017
Master in Applied Management (Specialized in Digital Business) -
Eastern Institute of Technology
Master of Business Administration (MBA) -
University of Sunderland
Diploma in Strategic Management and Leadership -
OTHM
AAT Qualified -
Association of Accounting Technicians of Sri Lanka (AAT)
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