Eric Inbaraj
Wellington,WGN
Summary
Professional Bartender and front house staff with extensive experience in maintaining organized, well-stocked bar environments and ensuring excellent customer service. Proven ability to manage high-volume shifts, adhere to safety regulations, and train new staff. Offering skills in drink preparation, inventory management, and fostering positive guest experiences.
Skilled in handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Knowledgeable Panel Beater with solid background in vehicle repair and refinishing. Proven ability to restore vehicles to factory standards while maintaining high level of craftsmanship. Demonstrated expertise in paint matching and collision repair techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Hand
Ocggi Sushi
11.2021 - 10.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Lifted and carried heavy materials.
Front of House Server
Spice Traders
11.2022 - 08.2023
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined the dining experience for guests through efficient table set-up and timely food delivery.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Managed reservations and seating arrangements, optimizing restaurant capacity and reducing wait times.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Panel Beater
Arlington MOT
02.2023 - 03.2023
- Inspected new parts and areas of repair to verify correctness and quality.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Replaced and repaired vehicle parts according to work order instructions.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Continuously updated professional knowledge through attending workshops, trade shows, and certification courses relevant to the auto body technician field.
Front of House Staff Member
Aroy Thai Restaurant
11.2023 - 04.2024
- Utilized POS system to receive and process food and beverage orders.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Safeguarded the establishment''s reputation by strictly adhering to local health regulations and food safety guidelines during daily tasks.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Cleaned and organized kitchen, dining and service areas.
Customer Service Representative
Night 'n Day
09.2023 - 08.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bartender
The Garden Hotel
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Front of House Staff Member
Enigma Cafe
09.2024 - Current
- Utilized POS system to receive and process food and beverage orders.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Safeguarded the establishment''s reputation by strictly adhering to local health regulations and food safety guidelines during daily tasks.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Cleaned and organized kitchen, dining and service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
Education
NZ Certificate in Collision Repair And Automotive - Automotive Level 3
UCOL
Palmerston North, NZ11-2022
NZ Certificate in English Language Level 3 - English Language
UCOL
Palmerston North, NZ11-2021
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Teamwork and Professionalism
- Calm and Composed
- Safe serving knowledge
- Food Preparation
- Ordering Procedures
- Fluency in [Language]
- Drink Preparation Techniques
- Cleanliness and hygiene
- Order Taking
- Food presentation
- Memory retention
- Flexibility
- Table Setting
- Warm and Friendly
- Decision-Making
- Positive Attitude
- Kitchen Cleaning and Maintenance
- Team Collaboration
- Dishwashing
- Auto body repair
- Body Filler Application
- Vehicle reassembly
- Welding experience
- Hand-tool proficiency
- Welding proficiency
- Quality-focused
- Plastic repair
- Body Panel Repair
- Spray Gun Operation
- Sanding Techniques
- Excellent work ethic
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
Tamil
Native or Bilingual
Malay
Full Professional
English
Full Professional
Chinese (Mandarin)
Elementary
Timeline
Bartender
The Garden Hotel
09.2024 - Current
Front of House Staff Member
Enigma Cafe
09.2024 - Current
Front of House Staff Member
Aroy Thai Restaurant
11.2023 - 04.2024
Customer Service Representative
Night 'n Day
09.2023 - 08.2024
Panel Beater
Arlington MOT
02.2023 - 03.2023
Front of House Server
Spice Traders
11.2022 - 08.2023
Kitchen Hand
Ocggi Sushi
11.2021 - 10.2023
NZ Certificate in Collision Repair And Automotive - Automotive Level 3
UCOL
NZ Certificate in English Language Level 3 - English Language
UCOL
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