- Fashion and Style
- Interior Design
- Gym Workouts and Team Sports
Erica Carruthers
Auckland,AUK
Summary
Strategic Director and Small Business Owner with extensive experience in employee performance evaluation, team development, and securing key partnerships. Skilled in operations management, customer relations, and business growth initiatives. Proactive leader with a strong sense of personal responsibility and a drive for continuous improvement.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
15
15
years of professional experience
Work History
Director /Small Business Owner
Stitch Boutique Limited
03.2017 - 02.2024
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Senior Solicitor
Gibson Sheat
06.2014 - 04.2017
- Advised clients on risk management strategies related to contractual obligations, mitigating potential disputes.
- Increased client satisfaction by providing timely and efficient legal advice on various matters.
- Negotiated settlements with opposing counsel.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Analyzed legal documents and identified pertinent issues for clients.
- Drafted comprehensive contracts, agreements, and other legal documents tailored to specific client needs.
- Contributed to a positive work environment by actively participating in team-building activities and supporting colleagues in their professional growth.
- Established strong relationships with clients by demonstrating exceptional understanding of their unique legal concerns.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Solicitor
Friedlander & Co
03.2009 - 05.2014
- Drafted well-structured contracts and agreements that protected client interests while adhering to established legal standards.
- Delivered exceptional customer service by promptly addressing inquiries from both new and existing clients.
- Conducted thorough research to ensure accurate interpretation of laws and regulations in support of client cases.
- Assisted clients in navigating regulatory requirements, ensuring compliance and mitigating potential risks.
- Performed due diligence investigations for corporate transactions, ensuring accurate valuations and minimizing liability exposures.
- Built strong relationships with clients, offering tailored advice and guidance throughout legal proceedings.
- Completed documentation smoothly to finalize sales.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Arts - Film And Media
University of Otago
Dunedin, NZ01-2009
Bachelor of Laws -
University of Otago
Dunedin, NZ01-2009
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Relationship Building
- Charismatic Leader
- Business Administration
- Decision-Making
- Customer Relations
- Business Growth Initiatives
Interests
Timeline
Director /Small Business Owner
Stitch Boutique Limited
03.2017 - 02.2024
Senior Solicitor
Gibson Sheat
06.2014 - 04.2017
Solicitor
Friedlander & Co
03.2009 - 05.2014
Bachelor of Arts - Film And Media
University of Otago
Bachelor of Laws -
University of Otago
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