ERICA C. TOMBS
Dunedin
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
Bay Audiology
, Christchurch
01.2024 - 12.2024
- Managed administration and client care across multiple South Island clinic locations.
- Delivered high-level customer service with empathy to clients experiencing hearing loss.
- Conducted hearing tests and performed device repairs for improved client satisfaction.
- Executed invoicing and managed diaries to maintain operational efficiency.
- Collaborated with ACC Hearing Loss Division, specialists, general practitioners, and public hospitals.
- Implemented quality assurance processes to enhance client care services.
- Updated databases with new and modified customer information for accurate records.
Service Assistant
Victim Support
, Christchurch
10.2023 - 11.2023
- Assisted with additional workload from Masjidain Attack Coronial Inquiry for three months.
- Coordinated accommodation and travel bookings through VAS system, ensuring accurate information entry.
- Supported communication and documentation efforts for victims alongside Support Workers and Service Coordinators.
Self Employed
Pink Hues Project
, Christchurch
12.2022 - 08.2023
- Restored furniture and crafted unique pieces to meet client specifications.
- Sourced antique items based on customer requests for personalized projects.
- Managed social media accounts to enhance brand visibility and engagement.
Hearing Care Coordinator/Office Manager
Bloom Hearing Specialists
, Christchurch
01.2017 - 11.2022
- Executed external invoicing via ACC online e-business.
- Enabled internal Simply Hearing program to enhance service delivery.
- Coached clients on hearing aid repairs, ensuring effective management strategies.
- Achieved high client retention through proactive communication and support.
- Managed clinician schedules, maintaining top-performing clinic for five consecutive years.
- Oversaw insurance claim processes to ensure timely reimbursements.
- Delivered exceptional customer service, demonstrating high levels of empathy for clients with hearing loss.
- Completed TAFE Audiometry studies, earning nine credits supported by Bloom Hearing scholarship.
Receptionist
Rolleston Veterinary Service
, Christchurch
05.2016 - 01.2017
- Served as primary contact for clients, coordinating with sales representatives and insurance companies.
- Managed inventory control and processed client stock orders efficiently.
- Oversaw accounts receivable and pursued collection of outstanding invoices.
Reception / Client Services
Rendezvous Grand Hotel
Perth, Australia
- Efficiently checked in and out hotel guests, addressing special requests promptly.
- Coordinated logistics for large groups, collaborating with tour guides and travel companies.
- Trained new front-of-house staff on OPERA system to enhance operational effectiveness.
Office Manager
Astill Bricklaying
Perth, Australia
- Executed general administration tasks, including filing contracts and organizing contractors.
- Managed accounts payable and receivable through MYOB system.
- Addressed client inquiries and prepared quotes for six-month contract.
- Organized contractor schedules to enhance operational efficiency.
Farm Operations Manager
Kiwi Valley Limited
, Auckland
- Operated 18-acre farm park open to public five days weekly..
- Coordinated family activities, including sheep shearing, horse rides, and tractor rides.
- Managed large-scale events such as charity days and Golden Gumboot Festival.
- Supervised six staff members and over 20 volunteers to ensure effective operations.
- Maintained social media presence and website to enhance community engagement.
Education
Diploma in Audiometry - Audiometry Units gained
TAFE
NSWIntroduction to Trauma informed Care -
TIC Training Centre
OnlineTeamwork and Team Building Course -
Business Training NZ
OnlineHigh School -
Glendowie College
Auckland, Tāmaki MakaurauSkills
- Microsoft 365 applications
- Database management
- Technical proficiency
- Document control
- Attention to detail
- Multitasking
- Self-motivation and time management
- Cultural awareness
- Composure under pressure
References
References available upon request.
Timeline
Client Care Coordinator
Bay Audiology
01.2024 - 12.2024
Service Assistant
Victim Support
10.2023 - 11.2023
Self Employed
Pink Hues Project
12.2022 - 08.2023
Hearing Care Coordinator/Office Manager
Bloom Hearing Specialists
01.2017 - 11.2022
Receptionist
Rolleston Veterinary Service
05.2016 - 01.2017
Reception / Client Services
Rendezvous Grand Hotel
Office Manager
Astill Bricklaying
Farm Operations Manager
Kiwi Valley Limited
Diploma in Audiometry - Audiometry Units gained
TAFE
Introduction to Trauma informed Care -
TIC Training Centre
Teamwork and Team Building Course -
Business Training NZ
High School -
Glendowie College
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