Erica Holt
Summary
Talented professional with keen eye detail. .Experienced in providing good observation, communication and time management. Agile with strong attention to detail and excellent customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Carer for Serious Injuries
Life Plus
08.2013 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily cares, dressing guidance, grooming, meal preparation, medication reminders, medical visits, fortnightly SPC changes and wound care.
- Planned, prepared, and served meals and snacks according to prescribed.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Hairdressing
Self Employed
09.1994 - 08.2013
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Educated customers on products to maximize benefits.
- Offered exceptional service and support to walk-in and scheduled customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, colour services and extensions to salon customers.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
No Degree - Carer For Serious Injuries
NZQA Level 2 Health And Wellbeing
Auckland, NZ08.2013
Diploma - Hairdressing
The Guild of Hairdressing
Manchester, Uk06.1995
Skills
- Flexible and Adaptable
- Self-Directed
- Problem-Solving
- Supervision and leadership
- Multitasking Abilities
- Time Management
- Dependable and Responsible
- Relationship Building
- Recordkeeping
- Google Drive
- Microsoft Word
Accomplishments
- Achieved results by completing tasks with accuracy and efficiency.
Timeline
Carer for Serious Injuries
Life Plus
08.2013 - Current
Hairdressing
Self Employed
09.1994 - 08.2013
No Degree - Carer For Serious Injuries
NZQA Level 2 Health And Wellbeing
Diploma - Hairdressing
The Guild of Hairdressing
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