ERICA MESMAN
Lower Hutt,Wellington
Summary
Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
Saprano Restaurant
10.2024 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Restaurant Manager
Carters Blue Restaurant
02.2019 - 10.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Carefully interviewed, selected, trained, and supervised staff
- Reconciled cash and credit card transactions to maintain accurate records
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Restaurant Team Member
Farm House Catering Fine Dine
10.2017 - 01.2019
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved
Education
Master of Arts - Education
Mumbai University
Mumbai01.2016
Bachelor of Arts -
Mumbai University
Mumbai01.2013
Skills
- Staff management
- Attention to detail
- Cleanliness
- Team leadership
- Order taking
- Espresso machine operation
Languages
English
Native or Bilingual
Timeline
Assistant Restaurant Manager
Saprano Restaurant
10.2024 - Current
Restaurant Manager
Carters Blue Restaurant
02.2019 - 10.2024
Restaurant Team Member
Farm House Catering Fine Dine
10.2017 - 01.2019
Master of Arts - Education
Mumbai University
Bachelor of Arts -
Mumbai University
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