Erica Sime
Oamaru,OTA
Summary
Receptionist /Administrator at Oamaru Hospital, Health NZ, Te Whatu Ora. Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Health NZ, Te Whatu Ora
11.2022 - Current
- Answered and directed incoming calls to appropriate departments, ensuring timely communication.
- Collaborated with team members to improve workflow processes and enhance customer service experience.
- Provided administrative support by handling correspondence and managing email communications effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Certificate in TV And Video Production (Level 5) - Media Studies
Lifeway College
12-1998
Skills
- Reception management
- Document management
- Proficient in handling multi-line calls
- Appointment Arrivals for patients
- Payment collection/Eftpos
- Mail handling
- Document scanning expertise
- Guest entry oversight
Timeline
Receptionist Administrator
Health NZ, Te Whatu Ora
11.2022 - Current
Certificate in TV And Video Production (Level 5) - Media Studies
Lifeway College
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