Erica Wang
Auckland,Albany
Summary
I am an attentive and reliable person with engaging personality and flexible working approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I have been trained in table-side serving with understanding of food and beverage pairings and great salesmanship. Expertise in maintaining speed and accuracy in high-traffic times.
Overview
1
1
year of professional experience
Work History
Waitress
Empress Garden Restaurant颐和园
01.2019 - 03.2020
- Answered customer order phone in English and Chinese, make pre-order for them.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Sold and introduced drinks to customers that go well with their order.
Education
Bachelor of Arts - Education And Korean
The University of Auckland
Auckland02.2025
Skills
- Order Management
- Menu Recommendations
- Accurate money handling
- Beverage Preparation
- Dining area maintenance
- Customer Service
- Table setting knowledge
- Supply Restocking
Timeline
Waitress
Empress Garden Restaurant颐和园
01.2019 - 03.2020
Bachelor of Arts - Education And Korean
The University of Auckland
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