Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Wymore

Arthurs Point,Queenstown

Summary

Dynamic professional with a strong work ethic and adaptability, excelling in customer-focused environments. Recognized for enhancing operational efficiency and building community connections as an experienced manager. Proven track record in leading diverse teams and driving customer satisfaction through effective relationship management. Rapidly acquires new skills and works independently to achieve results.

Overview

20
20
years of professional experience

Work History

Store Manager

The General Store
Arthurs Point, Queenstown
12.2024 - 07.2025
  • Set up & maintained POS system with products & pricing
  • Liaised with community to ascertain what products they would like to see in store
  • Fostered connections with suppliers to initiate new account openings
  • Managed daily store operations, encompassing opening and closing procedures along with cash handling.
  • Monitored inventory levels and placed all orders

Owner /Restaurant Manager

Farelli's Trattoria
, Queenstown
02.2013 - 11.2022
  • Managed day-to-day operations of restaurant, rostering, ordering front of house goods, social media, emails, menus.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Created new menu items based on customer feedback and industry trends.
  • Updated computer systems with new pricing and daily food specials.
  • Coached staff on strategies to enhance performance and improve customer relations.

PA /Marketing Assistant

NZSki
, Queenstown
03.2011 - 10.2012
  • Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
  • Generated content for various media platforms, such as websites and social media accounts.
  • Provided administrative support to the CEO & Marketing Manager on a daily basis.
  • Proofread and finalized marketing communications and documentation prior to release.

Live-In Lodge Host

Mountain Range Lodge
, Wanaka
05.2008 - 10.2010
  • Greeted and welcomed guests upon arrival, provided information about the lodge and surrounding area.
  • Provided concierge services to guests, such as restaurant reservations, transportation arrangements and activity recommendations.
  • Managed customer enquiries, bookings, emails, third party bookings, financial transactions.
  • Monitored inventory levels of supplies.
  • Prepared breakfast, afternoon tea, all housekeeping and linen duties.

Lodge Manager

Lake Ohau Lodge
, Lake Ohau
02.2005 - 05.2008
  • Maintained accurate records of hotel occupancy, revenue, daily reconciliations.
  • Assisted guests with check-in and check-out processes as well as any other inquiries or complaints they may have had.
  • Provided support during peak times by assisting housekeeping, restaurant and bar.
  • Input and confirmed reservations for guests (FIT and tour group bookings)
  • Coordinated dinner seatings, special dietary requirements & needs with kitchen

Education

Bachelor of Arts - Communication

University Of Cincinnati

Skills

  • Staff Management
  • Thorough Attention to Detail
  • Marketing, Advertising, Social Media
  • Strong Customer Relations
  • POS system management
  • Effective communication

Timeline

Store Manager

The General Store
12.2024 - 07.2025

Owner /Restaurant Manager

Farelli's Trattoria
02.2013 - 11.2022

PA /Marketing Assistant

NZSki
03.2011 - 10.2012

Live-In Lodge Host

Mountain Range Lodge
05.2008 - 10.2010

Lodge Manager

Lake Ohau Lodge
02.2005 - 05.2008

Bachelor of Arts - Communication

University Of Cincinnati
Erica Wymore