Eric Chou
Botany,AUK
Summary
A recent Bachelor of Architecture graduate with proficiency in 3D modeling, analytical prowess, effective communication, and strategic merchandising capabilities. Possesses adept multitasking abilities coupled with exemplary time management skills. My professional trajectory showcases a track record of leveraging creativity and advanced 3D modeling competencies to innovate strategies that have positively impacted previous employers. Having completed my B. Arch degree at UOA in 2023, I am actively seeking a long-term full-time job opportunity within a local firm or retail establishment to actively apply and refine my expertise, thereby contributing meaningfully to the organizational
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Development & Sales
Vikon construction
Rosedale, Auckland
04.2023 - 05.2024
- Resolved customer complaints promptly and effectively regarding sales and service.
- Fostered strong professional relationships with suppliers and key clients to drive sustainable business growth.
- Managed and coordinated products, services, and sales activities.
- Conducted thorough market research and delivered competitor analysis reports.
- Collaborated with sales and design departments to strategize project roadmaps and develop unique products to enhance profitability and brand recognition.
- Ensured high customer satisfaction by providing knowledgeable and friendly service.
- Successfully collaborated with diverse teams to achieve collective goals and address product and service-related issues.
- Negotiated contracts with clients for the sale of goods and services.
- Developed and implemented innovative design solutions for complex user interface challenges.
- Created high-quality visual designs for various purposes, including print and web.
- Designed kitchen layouts optimizing space and meeting customer needs.
- Produced 3D renderings of kitchen designs for customer visualization.
- Maintained a catalog library of products and materials, sourced from trusted vendors at competitive prices.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
Direct Marketing/Draftsman
HRV
Botany, Auckland
03.2022 - 08.2022
- Built library of standard 3D models for use and customization on multiple projects, saving costly rework on future jobs.
- Mastered professional use of Rhino and Revit 3D modeling programs plus gained working knowledge of various other programs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Assisted in developing 3D models using computer-aided design software programs.
- Generated new business opportunities through cold calling campaigns.
Customer Service/Designer
Showerwell
ST Lukes, Auckland
03.2021 - 03.2022
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Communicated information to customers about product quality, value and style.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Consulted with customers regarding needs and addressed concerns.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments, and provided accurate change.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Coordinated delivery schedules with vendors for timely shipment of goods.
Warehouse Assistant
Reliable screen supply
East Tamaki, Auckland
11.2020 - 01.2021
- Lifted materials of varied weights on regular basis.
- Wrapped orders in plastic material prior to loading.
- Returned additional product back to the stock storage area.
- Loaded and unloaded trucks, operated depalletizing equipment and maintained neat and orderly warehouse area.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Labeled boxes and placed in outbound collection areas.
- Packed fragile items with bubble wrap to prevent breakage during shipping.
- Reviewed orders for specialty codes to determine item locations in warehouse.
Education
Bachelor of Architecture -
University of Auckland
Auckland CBD11.2023
Skills
- 4 years of digital software experience with Adobe InDesign, Photoshop, Rhino, Revit, Enscape, etc
- 3 years of experience with Sketchup, Microsoft Office, and website design
- Experience in small project design and renovation management, including kitchens, wardrobes, bathrooms, etc
- General understanding of building codes and site measurement experience
- Strong communication skills, creative thinking, problem-solving abilities, and event planning/support experience for various events such as Auckland Homeshow, Taiwan Day, Business After 5, etc
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Accomplishments
- Maintained high customer satisfaction consistently.
- Enhanced security door delivery by product redevelopment, boosting customer satisfaction and cost efficiency.
- Negotiated, saving lives through blood donation, monetary contributions, and volunteering efforts.
Certification
- Full Driver Lience
Contact references
- Vikon Construction - HR Manager - Frank Gao - Ph: 022 410 3374
- HRV - Branch Manager - Michael Chong - PH: 021 400 592
- Showerwell Showers, Wardrobes & Tiles - General Manager - Phil - PH: 021 760 837
- Reliable Screen Supply - Regional Manager - Catherine Chen - PH: 021 648 166
Timeline
Business Development & Sales
Vikon construction
04.2023 - 05.2024
Direct Marketing/Draftsman
HRV
03.2022 - 08.2022
Customer Service/Designer
Showerwell
03.2021 - 03.2022
Warehouse Assistant
Reliable screen supply
11.2020 - 01.2021
Bachelor of Architecture -
University of Auckland
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