Erika Balestie Diaz

Various roles held over 4 years in a large, busy supermarket in Hastings, Hawke's Bay.

Checkout Operator: Part-time January 2020 - February 2021.

• Provided high quality customer service to each and every customer serviced by using warm greetings and striking positive conversations while groceries went through the till.
• Adept at working efficiently and accurately under time-pressures. Proven by consistently excellent scan rate; >30 items per minute.

Click and Collect Shopper: Full time August 2021 - February 2022.

• Worked through the second COVID-19 spike of 2021, and then through summer before returning to study in 2022.
• Exceptional attention to detail was important in this role to ensure customers received correct orders.

Dry Goods Assistant: Full-time over 2 summers (Nov-Feb) at the end of 2022 and 2023.

• Organised displays and ensured constant level of stock.
• Quality assurance: daily checks of dates and stock rotation to ensure minimal product wastage.

Part-time role in higher end retail store on the weekends. My main responsibilities were serving customers to help them find items they were looking for, keeping the store well-groomed and helping people feel comfortable in the store.

• Being able to connect with people and find common ground was important for this role. My skills in rapport building got stronger and I feel confident speaking to anyone and being able to make connections.
• Customers have described me in their reviews as: "Passionate, pleasant and helpful." and that I could "make the shopping experience comfortable and fun."

The Māori Health Intensive is a 4-day program for first-year clinical students to increase cultural competency in healthcare. I was lucky enough to be offered a position to facilitate students through the programme.

• Proficiency in facilitation techniques such as brainstorming, conflict resolution and guidance of discussions.
• Displayed leadership skills in leading 2 groups of 30 students through the programme.