Summary
Overview
Work History
Skills
Certification
Personal Statement
Qualifications
Professional Statement
Timeline
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Erika Sunnex

Wellington,WGN

Summary

Hello, I am a 29-year-old woman from Wellington, New Zealand, actively seeking full-time employment. With extensive experience in customer service and a background in hospitality since the age of 15, I excel in roles that involve interacting with people. My diverse work history has equipped me with a wide range of transferable skills applicable to various industries.

Overview

7
7
years of professional experience
1
1
Certification

Work History

2IC Manager and Functions Manager

The Hudson on Chews Lane
02.2019 - Current
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Negotiated contracts with vendors, securing high-quality services at competitive prices.
  • Enhanced event efficiency by streamlining communication between team members and vendors.
  • Led venue walkthroughs with clients to ensure all requirements were met prior to the event date.
  • Provided excellent customer service throughout the entire event planning process.
  • Oversaw staff scheduling and delegation, ensuring smooth operations during events.
  • Streamlined pre-event setup processes, reducing preparation time while maintaining high standards of presentation.
  • Established positive relationships with clients through clear communication and understanding their needs, fostering long-term partnerships for repeat business opportunities.

2IC Manager Brewd Bar

Kapura- Wellington Hospitality Group
12.2018 - 04.2019
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Conducted employee training sessions to educate employees on products and company policies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.

Penthouse Cinema and Cafe

Sandra Kisby
06.2017 - 08.2018
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

Skills

  • Staff Development
  • Staff Training
  • Problem Resolution
  • Strategic Planning
  • Team Leadership
  • Training and Development
  • Team Player
  • Customer-Oriented
  • Quality Management
  • Staff Motivation
  • Employee Scheduling

Certification


Licence Controller Qualification Current
Duty Managers Certificate Current
First Aid Certificate
Retail Management and business Management certificate- 2013

Personal Statement

Hello, I am a 29-year-old woman from Wellington, New Zealand, actively seeking full-time employment. With extensive experience in customer service and a background in hospitality since the age of 15, I excel in roles that involve interacting with people. My diverse work history has equipped me with a wide range of transferable skills applicable to various industries.

Qualifications

Paraparaumu College- NCEA Level 3

Professional Statement

Driven by a results-focused approach, I excelled as 2IC Manager at The Hudson on Chews Lane, enhancing team performance through strategic planning and comprehensive staff training. My leadership fostered a culture of teamwork and high-quality management, significantly improving client satisfaction and fostering long-term loyalty. Skilled in problem resolution and staff development, I consistently delivered exceptional customer service and operational efficiency.

Timeline

2IC Manager and Functions Manager

The Hudson on Chews Lane
02.2019 - Current

2IC Manager Brewd Bar

Kapura- Wellington Hospitality Group
12.2018 - 04.2019

Penthouse Cinema and Cafe

Sandra Kisby
06.2017 - 08.2018

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Erika Sunnex