Erika Walsh

Full Time

• Managing a team of 16 front of house staff
• Produced weekly rosters best suited to the business' needs
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Organised and Held monthly meetings to inform staff on updates.
• Implemented host responsibility
• Managed financial responsibilities effectively, including budgeting and cash handling procedures.
• Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Improved customer satisfaction by implementing efficient service procedures and staff training programs.
• Skilled at working independently and collaboratively in a team environment.
• Responsible for making sure our food control plan is regularly up to date. Up to date compliance.

Part Time - At times full time

• Managed time efficiently in order to complete all tasks within timeframes.
• Built great relationships and customers service satisfaction over the years gaining trust of all my customers
• Basic administrative duties , creating invoices and processing payments.
• Work alone in residential and industrial settings.
• Responsible for keeping track of stock levels and ordering accordingly

Part Time- Filled in while a staff member was on maternity leave.

• Loaded and unloaded items from production line.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Sorted and stacked finished items.
• Operated shrink wrap, banding and other wrapping machines.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Part Time

• Worked on the dough bench
• Preparing fresh baked good daily
• Packaging and processing

Full Time

• Replenished bakery items in display cases.
• Followed food safety standards when handling ingredients.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Baked fresh Bread, Pastries, Pies, Cakes, Slices, Daily.
• Used time efficiently in a fast paced environment
• Followed and implemented areas of the food control plan.
• Delivering of goods between stores.