Erin Flegg

Co-founded and established a retail/e-commerce store from inception to thriving business, overseeing all aspects of operations including accounts, IT, HR, customers service, marketing, and overall business management, contributing to its success and growth.

General Administration and Accounts for a Family-Run Construction Business.

- Manage daily office operations, client liaison, staff coordination, and supplier relations.

- Update and maintain company records.

- Handle accounts payable and receivable.

- Reconcile bank statements and financial transactions.

- Prepare and process payroll, ensuring compliance with New Zealand employment laws.

- Maintain financial records using Xero accounting software.

- Prepare and file GST returns.

- Liaise with accountant.

- Monitor and manage cash flow.

- Develop and execute national sales strategies to drive revenue growth and expand market share for wholesale clothing labels.

- Build and maintain strong relationships with key clients, including retailers and distributors, to ensure high levels of customer satisfaction and retention.

- Analyze market trends and competitor activities to identify opportunities for growth and improvement.

- Negotiate contracts and agreements with clients to secure favourable terms and ensure mutual benefits.

- Monitor sales performance metrics and prepare regular reports for senior management, providing insights and recommendations for strategy adjustments.

- Coordinate with marketing and product development teams to align sales strategies with product launches and promotional activities.

- Represent the company at industry events, trade shows to enhance brand visibility and network with potential clients.

- Manage the sales budget

- Implement and oversee CRM systems to track sales activities, customer interactions, and performance

- Successfully negotiated and closed deals with major retail chains, expanding the brand's presence in key markets.

- Identified and capitalized on emerging market trends, leading to the introduction of new product lines that boosted sales.

- Enhanced customer satisfaction and loyalty through personalised service and effective problem-solving.

-Managed daily operations to ensure smooth functioning of the store, maintaining an clean, safe environment for customers and employees.

- Managed inventory control, cash control, and store opening and closing procedures.

- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Personal Banking Consultant is responsible for providing exceptional customer service, offering tailored financial solutions, and managing relationships with individual banking clients. This role involves understanding clients' financial needs, advising on appropriate banking products and services, and ensuring a positive banking experience.