Erin Hart
Auckland
Summary
Customer service trained with experience in various workplaces, focused on problem-solving and enhancing customer satisfaction. Approachable and friendly, with strong leadership and time management skills.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Tesco PLC
03.2020 - 12.2024
- Resolved customer complaints for Great Britain's largest retailer while prioritising customer satisfaction and loyalty.
- Analysed customer feedback to identify areas for service improvement and implement changes.
- Maintained detailed records of customer interactions, allowing for easy retrieval during follow-up communications or escalations.
- Trained and regularly mentored on performance-oriented strategies and customer service techniques.
Barista
Dundee Botanic Garden Cafe
04.2018 - 09.2023
- Managed time effectively balancing front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared a variety of hot and cold drinks, took orders, and delivered food during shifts.
- Collaborated with team members to delegate tasks based on priority.
Food and Beverage Server
Doubletree By Hilton
04.2019 - 03.2020
- Provided efficient, friendly service while multitasking in a fast-paced environment.
- Hosted and greeted guests from around the world, promoting a welcoming and diverse environment.
- Adhered to health, safety and allergen standards while handling food and beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cleared and reset tables to keep the dining room and work areas clean.
Education
Master of Arts - Psychology
The University of Dundee
Dundee, Scotland06-2024
Skills
- Customer focused
- Team player
- Hardworking
- Problem-solving
Timeline
Customer Service Manager
Tesco PLC
03.2020 - 12.2024
Food and Beverage Server
Doubletree By Hilton
04.2019 - 03.2020
Barista
Dundee Botanic Garden Cafe
04.2018 - 09.2023
Master of Arts - Psychology
The University of Dundee
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