Erin Hashizume
AUK,Auckland
Summary
I have been working as Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfill all special requests and addresses individual customer needs to support optimal dining experiences. Furthermore, the Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
2
2
years of professional experience
Work History
Airport Customer Service Agent
ASSOCIA
12.2023 - 02.2024
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Hotel Restaurant Waitress
Yukai Resort Premium Shirahama Saichoraku
11.2022 - 01.2023
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported team morale by fostering a cooperative work environment that emphasized open communication among colleagues.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Part Time Sales Assistant
Japan Mart
03.2022 - 10.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Used in-store system to locate inventory and place special orders for customers.
Hotel Restaurant Waitress
Marriott Bonvoy
11.2021 - 01.2022
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food and Beverage Waitress
Sadoforesuto
09.2021 - 10.2021
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Commerce - Accounting And Finance
University of Auckland
Auckland, NZ05.2025
High School Diploma -
I-Shou International School
Kaohsiung, Taiwan 06.2021
Skills
- Passenger Assistance
- Effective problem solving
- Personal Travel
- Decision-Making
- Stress Tolerance
- Critical Thinking
- Customer Service
- Fluent in Multiple Languages
- Fluent in English, Chinese, Japanese
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Japanese
Full Professional
Timeline
Airport Customer Service Agent
ASSOCIA
12.2023 - 02.2024
Hotel Restaurant Waitress
Yukai Resort Premium Shirahama Saichoraku
11.2022 - 01.2023
Part Time Sales Assistant
Japan Mart
03.2022 - 10.2022
Hotel Restaurant Waitress
Marriott Bonvoy
11.2021 - 01.2022
Food and Beverage Waitress
Sadoforesuto
09.2021 - 10.2021
Bachelor of Commerce - Accounting And Finance
University of Auckland
High School Diploma -
I-Shou International School
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