Erin Li
Auckland,AUK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Waiter
Dakeyi Hot Pot
05.2023 - 11.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Guerrilla Marketing
Tiger Brokers
03.2023 - 04.2023
- Completed in-depth reviews of market conditions and customer preferences.
- Recommend the product to the user so that the user recognizes and accepts the product.
- Make marketing messaging more precise and give people the content they need.
- Feedback the user experience back to operations and product decision makers in a complete and seamless manner.
- Successful publicity to increase the company's visibility, develop new users and expand the number of users.
- Answering clients' questions and helping them to successfully open an account with the company and invest their funds.
Education
BBA - Business of Management
Massey University
Albany Campus, Massey University, Auckland 063211.2024
Skills
- Order Management
- Guest Relations Management
- Relationship Management
- Relationship Building
- Organizational Skills
- Customer Service
Timeline
Waiter
Dakeyi Hot Pot
05.2023 - 11.2023
Guerrilla Marketing
Tiger Brokers
03.2023 - 04.2023
BBA - Business of Management
Massey University
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