Erin Skelsey

• Developed marketing strategies to increase brand awareness and drive sales growth.
• Trained and mentored staff, fostering a collaborative team environment.
• Implemented customer loyalty programs, enhancing repeat business and engagement.
• Managed daily store operations, ensuring efficient workflow and high customer satisfaction.
• Maintained compliance with health and safety regulations, ensuring a safe shopping environment.
• Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
• Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
• Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
• Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
• Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
• Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
• Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
• Mentored staff members in various aspects of retail operations, promoting professional development among team members.
• Managed day-to-day business operations.
• Established foundational processes for business operations.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired and trained team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Oversaw inventory management, optimizing stock levels and reducing waste.
• Established vendor relationships to negotiate favourable terms for supplies and products.
• Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
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• Dispensed medications accurately while providing patient counseling on proper usage and potential side effects.
• Managed inventory levels to ensure availability of medications and minimize waste through effective stock rotation.
• Collaborated with healthcare providers to optimize patient therapy plans, ensuring safe and effective medication use.
• Conducted medication reviews to identify drug interactions, contraindications, and opportunities for therapy optimization.
• Trained and mentored junior pharmacists and pharmacy technicians on best practices in pharmaceutical care and customer service.
• Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
• Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.
• Reduced medication errors through diligent prescription review and verification processes.
• Developed strong relationships with healthcare providers, resulting in improved patient care and communication.
• Ensured accurate dispensing of controlled substances, maintaining strict compliance with regulatory guidelines.
• Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
• Stayed up-to-date with industry trends, attending professional development seminars to maintain knowledge of new medications and therapies.
• Administered wide range of immunization and contraception options in alignment with individual needs.
• Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
• Counseled patients regarding proper intake of medications.
• Educated patients on proper medication use.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Performed technical processes required to dispense medications to patients.
• Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
• Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
• Reconstituted oral liquids.
• Hand counted controlled medications, measured liquids and reconstituted antibiotics.
• Advised patients on medication side effects and contraindications and explained proper administration.
• Supervised and coached team of pharmacy technicians and trainees.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
• Assisted other pharmacy staff with drug inventory, purchasing and receiving.
• Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.

As above for Unichem Waikanae Pharmacy.