Robert Vance
Tauranga,Tauranga
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service/ Trade Shop Representative
Steel and Tube
Jean Batten, Mount Maunganui
01.2021 - Current
- Received and documented incoming goods for the trade shop and warehouse, oversaw customer sales management, and facilitated delivery coordination with dispatch for orders
- Ensured efficient operations by accurately completing RMAs for customer returns and handling in-store credit requests for account holders.
- Tracked inventory levels and ordered supplies as needed.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
Dispatch/ Warehouse storeman
Newline
Greerton, Tauranga
01.2020 - 01.2021
- Managed nationwide order processing and shipment
- Ensured accurate inventory management by regularly recording incoming shipments from vendors like Mainfreight and Toll.
- Managing pick up orders and providing customer service through face to face interactions, while also operating forklifts and devanning containers.
- Collaborated with management on a daily basis to formulate actionable plans for the warehouse team.
- Carried out manual handling tasks such as lifting boxes up to 25kgs safely.
Customer Care & Technical Support Representative
Conduent Apple Technical Support
, Raleigh
01.2017 - 01.2018
- Supported customers with technical issues regarding Apple products such as tablets, phones, and computers. Maintained positive customer relations for the company.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Performed regular maintenance checks on customers' systems.
- Scheduled customer product repairs and provided call center support for software issues using Apple's online knowledge base.
Education
Certificate, Certified Nursing Assistant -
Wake Technical Community College
Raleigh, North Carolina01.2011
H.S. Diploma -
Southeast Raleigh Magnet High school
Raleigh, North Carolina01.2007
Skills
- CPR and Medical administration certified
- Expertise in customer service and similar working environmentst
- Experience as a manager and team leader
- Accredited Person certified
- Forklift license approved
- Customer Relations
- Records Management
- Technical Troubleshooting
- First Aid Qualified
References
References available upon request.
Timeline
Customer Service/ Trade Shop Representative
Steel and Tube
01.2021 - Current
Dispatch/ Warehouse storeman
Newline
01.2020 - 01.2021
Customer Care & Technical Support Representative
Conduent Apple Technical Support
01.2017 - 01.2018
Certificate, Certified Nursing Assistant -
Wake Technical Community College
H.S. Diploma -
Southeast Raleigh Magnet High school
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