Erin White
Auckland,AUK
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
F&B Server
Rydges Formosa
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Informed customers about daily and seasonal specials.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
Waitress
Dennys Restaurant
03.2020 - 10.2022
Education
NCEA Level 1 -
Manukau Institute of Technology (Ōtara Campus)
Auckland, NZ11.2022
Skills
- Table Bussing
- Order Delivery Practices
- Food Running
- Beverage Preparation
- Guest Engagement
- Table Setting
- Order Management
- Safe Food Handling
- Food Spoilage Prevention
- Food Safety Understanding
- Point of Sale Operation
- Table Setting Knowledge
- Guest Relations Management
- Order Accuracy
- Menu Memorization
- Guest Seating
- Bill Computation
- Cash Handling
- Front-Of-House Display Creation
- Food Station Setup
- Food Inspection
- POS Systems
- Espresso Machine Operation
- Opening and Closing Duties
- Food Preparation
- Active Listener
- Fluent in English
- Sandwich Preparation
- POS System Operation
- Smoothie Making
- Friendly and Outgoing
- Coffee Machinery
- Cash Register Operation
- Team Player
- Safe Food Handling Practices
- Product Displays
- Conversant in English
- Excellent Memory
- Food Preparation
- Food Service
- Clear and Effective Communication
- Organizational Ability
- Customer Service
- Classic Cocktails
- Outgoing Personality
- Engaging Personality
- Highly Reliable
- Responsible Alcohol Service
- Dining Area Maintenance
- Bar Terminology
- Accurate Money Handling
- Team Collaboration
- Menu Recommendations
Timeline
F&B Server
Rydges Formosa
11.2022 - Current
Waitress
Dennys Restaurant
03.2020 - 10.2022
NCEA Level 1 -
Manukau Institute of Technology (Ōtara Campus)
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