Erin Falkenberg
Hastings,HKB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tumu Supplies
10.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Tutor, Special Needs Students
Melissa Klinkradt
01.2022 - 08.2022
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Maintained positive attitude and affirmatively communicated with each student.
- Maintained records of student assessments, tutoring activities and results.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Utilized assistive technology devices when appropriate to enhance learning opportunities for special needs students with physical or cognitive limitations.
Teacher's Assistant
Clarendon Primary School
09.2017 - 07.2019
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Shared important information with students concerning upcoming assignments and tests.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Studied and implemented latest information on specific subjects and learning strategies.
- Taught courses under guidance of senior instructors.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Handed out classroom materials, like pencils, paper, and crayons.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported planning and preparation for culturally-diverse class sessions.
- Handled class records for attendance, assignment grades and course participation scores.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Graded assignments and reported individual progress to teacher.
Education
Bachelor of Education - Education
University of South Africa
East London, South Africa12.2022
High School Diploma -
Clarendon High School For Girls
East London, South Africa11.2015
Skills
- POS Systems and Ordering Platforms
- Customer Service
- Administrative and Office Support
- Order and Refund Processing
- Store maintenance
- Order Fulfillment
- Spreadsheets
- Reading Comprehension
- Product Sales
- Paperwork Processing
- Follow-up skills
- Computer Skills
- Work Prioritization
- Problem-solving abilities
- Microsoft Office Suite
- Complaint resolution
Timeline
Customer Service Representative
Tumu Supplies
10.2023 - Current
Tutor, Special Needs Students
Melissa Klinkradt
01.2022 - 08.2022
Teacher's Assistant
Clarendon Primary School
09.2017 - 07.2019
Bachelor of Education - Education
University of South Africa
High School Diploma -
Clarendon High School For Girls
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