Hannah Captain
Albany,New Zealand
Summary
I am a confident and collaborative team player with strong interpersonal skills and extensive experience in customer service. I consistently strive to create a welcoming environment for customers and take pride in building positive, engaging interactions that enhance their overall experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Textile Supervisor
JD Sports
2025.08 - Current
- Replenishing textiles
- Merchandising textiles
- Tracking hourly updates
- Processing refunds and exchanges
- Cash handling
- End of day / start of day procedures
- Training new staff in policy procedures and merchandising standards in textiles
Assistant manager
Hype DC
2024.03 - Current
- Opening and closing store independently.
- Achieved KPI targets consistently.
- Monitored hourly store updates.
- Attending ASM zoom meetings every Monday to update on how store did for the previous week.
- Managed daily operations efficiently.
- Cycle count / sku count.
- Condensing shoe boxes in back room.
- Maintained cleanliness and organization of store.
- Received and organized incoming stock.
Sales associate
PetStock Constellation
2022.03 - 2023.08
- Serving and greeting customers
- Preparing and scanning in click and collects
- Opening and closing tills
- Replenishing stock
- Hitting KPI targets
- Scanning in pallets after delivery is received, counting variance
- Stock management
- Stocktakes
- Packing online orders and printing labels for them
Retail employee
My Blitz
2020.11 - 2021.12
- Opening and closing the store independently
- Keeping the store clean, tidy and organised
- Serving and helping customers
- Restocking products onto the floor
- Setting alarm
- Depositing the cash of the day at the bank
- Staff training
- Answering phone calls from customers
Front of house
Otto Woo
2019.12 - 2020.11
- Taking phone calls from customers
- Cleaning tables and swept floors
- Prepared uber eats orders
- Prepared the salads and garnishing
- Restocking bags and containers + drinks
- Accepted payments through eftpos and cash
Crew Member
McDonald's
2019.03 - 2019.08
- Handled customer complaints and provided solutions
- Accepted payments via cash and credit card daily
- Prepared uber eats orders
- Served customers at till and drive through
Education
NCEA Level 3 - undefined
Takapuna Grammar
Auckland, New Zealand01.2020
Skills
- Team leadership
- Time management
- Work ethic
- Communication
- Reliability
- Staff management
Certification
Won an incentive for Hype DC and attended Hype Sessions in Melbourne Australia
Timeline
Textile Supervisor
JD Sports
2025.08 - Current
Assistant manager
Hype DC
2024.03 - Current
Sales associate
PetStock Constellation
2022.03 - 2023.08
Retail employee
My Blitz
2020.11 - 2021.12
Front of house
Otto Woo
2019.12 - 2020.11
Crew Member
McDonald's
2019.03 - 2019.08
NCEA Level 3 - undefined
Takapuna Grammar