Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Eru-Rangi Hemopo

Summary

Dynamic Retail Store Manager with a proven track record at Burgerfuel, excelling in customer service and team development. Recognized for enhancing store performance through effective training and problem-solving. Skilled in accurate cash handling and stock management, fostering a positive environment that drives sales and boosts customer satisfaction.

Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Professional cleaner with strong focus on maintaining high standards and delivering results. Skilled in deep cleaning, sanitation, and attention to detail. Reliable team player, flexible to changing needs, and committed to achieving thorough cleanliness. Known for building positive relationships and contributing to collaborative work environment.

Overview

10
10
years of professional experience

Work History

Retail Store Manager, Retail 2IC

Burgerfuel Invercargill, Burgerfuel Timaru
11.2021 - 12.2024
  • Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
  • Trained and mentored staff on sales techniques and customer service standards.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Conducted regular staff meetings to communicate goals, address concerns, and foster teamwork.

Hotel Cleaner

Leanne Matete
01.2020 - 12.2023
  • Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
  • Implemented improved workflows, enhancing productivity and maintaining consistent service quality.
  • Conducted thorough inspections to verify compliance with health and safety regulations.
  • Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
  • Prioritized task completion during peak times or high occupancy periods, demonstrating flexibility in adjusting work schedules to meet the demands of the hotel.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Shearer

Spain N Smith
03.2015 - 08.2019
  • Implemented quality control measures ensuring high standards in fleece preparation.
  • Operated pressing machines to ensure consistent fabric quality and finish.
  • Inspected finished products for quality assurance, ensuring adherence to company standards.
  • Implemented maintenance schedules for pressing equipment, reducing downtime and repair costs.
  • Maintained cleanliness and organization of work area to promote workplace safety and efficiency.

Education

GED - Tourism And Hospitality

Menzies
Invercargill, NZ
01-2017

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Highly motivated
  • Friendly and outgoing
  • Dependable and reliable
  • Store maintenance
  • Accurate money handling
  • Stock management
  • Goal setting
  • Upselling and cross selling
  • Payment processing
  • Quality assurance
  • Friendly and positive
  • Outstanding communication skills
  • Bank and safe deposits
  • Team development
  • Policies and procedures
  • Accurate cash handling

Accomplishments

  • Promoted to Store manger in only 1 year of working at Burgerfuel.
  • Promoted to 2IC within the 2 year of working at Burgerfuel.
  • Supervised team of 9 staff members.
  • Ive been to 3 burgerfuel stores throughout the southisland within my 4 years of working with the company.
  • Cleaned an average of 3 to 6 rooms within the hotel per day and including the kitchens, rubbish, dining hall, and vacuming 4 levels of the hotel also.

Languages

English
Native or Bilingual
Maori
Limited Working

Interests

  • Watching Movies and TV Shows
  • I like working with my hands and fixing things
  • Music
  • Gardening
  • Cooking
  • Baking
  • Video Gaming
  • Learning new cooking techniques and expanding my culinary skills
  • Animal Care
  • Reading
  • Playing Sports
  • Dance
  • Road Trips

Timeline

Retail Store Manager, Retail 2IC

Burgerfuel Invercargill, Burgerfuel Timaru
11.2021 - 12.2024

Hotel Cleaner

Leanne Matete
01.2020 - 12.2023

Shearer

Spain N Smith
03.2015 - 08.2019

GED - Tourism And Hospitality

Menzies
Eru-Rangi Hemopo