Eryn Wallace
Tauranga
Summary
I'm professional with vast experience in customer service. Including but not limited to retail management, expertise in inventory management, staff training, ensuring smooth operations and high standards. I'm adaptable and reliable delivering consistent performance in multiple environments. Equipped with strong problem-solving skills. Im hardworking with a can do attitude. I have a bubbly personality yet professional, respectful and well mannered. I like to take a methodical approach to my work. Im genuine and reliable.
Overview
30
30
years of professional experience
Work History
SHOP MANAGER
SHAMPOO PLUS
02.2023 - Current
- Customer haircare recommendations
- Float handling, end of day balancing
- Setting daily and weekly targets to achieve
- Managed inventory control, ordering, cash control, and store opening and closing procedures.
- Training new staff in up selling
- Developed new promotional campaigns to attract new customers.
- Displaying products and special stands
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Liaising with brand representatives
- Daily and weekly reporting on specific brands
- Daily, Weekly and monthly sales reports to head office in Palmerston North
- Staff rosters
- Weekly cleaning of entire shop
- Rotating test products
- Ordering in customer products
- Phone orders from customers, then follow up care to ensure order has been sent
- General shop stationary and grocery requests
- Navigating a computer system with stock, price changes, credits, invoices
ELIZABETH ARDEN COUNTER MANAGER
FARMERS TAURIKO
06.2022 - 02.2023
- Advising and recommending skincare regime and products to customers
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Colour matching makeup/foundation to customers skin tones
- Ensuring products are kept tidy, priced correctly and rotated when new products arrive
- Taking payments for purchases and using up to date point of sale system
- Building displays of product – merchandising the product
- Not limited to Elizabeth Arden, but fragrance and other brands within the farmers beauty department
- Recording of sales amounts to match to set targets of Farmers and Elizabeth Arden
- Cashing up the till at the end of the day
PERSONAL TRAINER
Cityfitness
02.2018 - 08.2021
- Personal and group fitness training sessions
- Book keeping, invoicing and reconciling
- Advertising of services and specials
- Weekly session plannings for single and group clients
- Liaising with clients with specific requirements, such as injuries or disabilities
- Qualifications gained – NZQA Certificate in Fitness Level 3 and Level 4
- I worked for Cityfitness in Wellington until December of 2020
- Cityfitness Tauranga for February to August 2021
GRANT ACCOUNTABILITY OFFICER
NZCT (NZ Community Trust)
10.2008 - 02.2018
- Requesting accountability from recipients that are overdue or incorrect
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Requesting any unspent funds be returned to NZCT
- Assisting grant recipients on how to submit an application via our online process and how to account for their grant
- Meeting face to face with our grant applicants
- Rotating roster to cover reception
- Answering of inbound enquiries via the phone and email
- Assisting management in designing our website and our new grants process
SALES REPRESENTATIVE
PETES POST
12.2007 - 10.2008
- Achieving sales targets, daily, weekly and monthly
- Maintaining contact with existing 500 + customers
- Building strategies to help grow the business
- Expanded customer base through cold calling, networking, and relationship building.
- Doing Presentations of Pete’s Post product to potential customers
- Designing customer’s logos and business details to be printed on envelopes
- Debt control
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Senior stylist
ZAMBEZI HAIR AND DAY SPA
08.2005 - 12.2007
- Sales of retail and services including upselling.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Customer service, greeting clients, answering phones.
- Scheduling clients appointments using up to date software programming.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
Salon Coordinator
RODNEY WAYNE JOHNSONVILLE AND WESTFIELD QUEENSGATE
03.2001 - 08.2005
- Second in charge of managing salon
- Dealing with customer enquiries or complaints and solving any issues
- Making sure procedures are being followed at all times
- Answering telephones, customer service, retail sales and making appointments
- Cashing up at end of day
- Salon reporting - statistics, daily, weekly and monthly
- Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Handled employee scheduling and coverage needs during business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Achieved personal sales goals by upselling products to meet individual needs.
Front of desk receptionist
ALLIED PICKFORDS
10.2000 - 03.2001
- Answering of phones, emails
- Typing and formatting quotes for the sales representatives
- Customer service
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
Call centre operator
PICKFORDS RECORDS MANAGEMENT
02.1998 - 10.2000
- Data entry
- Retrieval of files for Westpac Trust, both urgent and non urgent
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
CHECKOUT OPERATOR
COUNTDOWN LOWERHUTT
07.1995 - 01.1998
- Serving and processing customers orders
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
Education
NZQA Certificate - Fitness Level 3 and Level 4
Cityfitness
12.2020
Skills
- Client Relations
- Retail Operations Management
- Sales Strategy Development
- Policy Implementation
- Point Of Sale Systems
- Retail Presentation Skills
Personal Information
Date of Birth: 10/28/77
Timeline
SHOP MANAGER
SHAMPOO PLUS
02.2023 - Current
ELIZABETH ARDEN COUNTER MANAGER
FARMERS TAURIKO
06.2022 - 02.2023
PERSONAL TRAINER
Cityfitness
02.2018 - 08.2021
GRANT ACCOUNTABILITY OFFICER
NZCT (NZ Community Trust)
10.2008 - 02.2018
SALES REPRESENTATIVE
PETES POST
12.2007 - 10.2008
Senior stylist
ZAMBEZI HAIR AND DAY SPA
08.2005 - 12.2007
Salon Coordinator
RODNEY WAYNE JOHNSONVILLE AND WESTFIELD QUEENSGATE
03.2001 - 08.2005
Front of desk receptionist
ALLIED PICKFORDS
10.2000 - 03.2001
Call centre operator
PICKFORDS RECORDS MANAGEMENT
02.1998 - 10.2000
CHECKOUT OPERATOR
COUNTDOWN LOWERHUTT
07.1995 - 01.1998
NZQA Certificate - Fitness Level 3 and Level 4
Cityfitness
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