ESETA PAYNE
Auckland,New Zealand
Summary
Dynamic professional with a proven track record in customer service and POS System Operation, honed across roles at Levi's Strauss and other leading retailers. Excelled in creating marketing strategies and enhancing customer satisfaction through exceptional service and problem-solving abilities. Adept at fostering customer loyalty and team collaboration with a high-energy attitude and technologically savvy approach.
Overview
6
6
years of professional experience
Work History
Sales Stylist
Levi's Strauss
, Auckland
09.2024 - Current
- Assisted customers in selecting items based on their individual needs and preferences.
- Developed creative marketing strategies to promote new styles of clothing or accessories.
- Resolved customer complaints in a timely manner while following company policies.
- Cultivated relationships with regular customers by remembering their personal style preferences and suggesting relevant pieces from the collection.
Retail Assistant
Pandora
Auckland
05.2023 - 02.2024
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Explained information about quality, value and style of products to influence customer buying decisions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Customer Service Representative
Air New Zealand
Mt Albert, Auckland
12.2022 - 03.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Voluntary Worker
Labournesia
Auckland CBD, Auckland
01.2019 - 12.2021
- Processed, organized and conducted inventory of various donated goods
- Maintained ongoing email lists and excel spreadsheets to send information to volunteers
- Answered phone calls and replied to inquiries or directed caller to appropriate personnel
- Offered support and assistance to community members
Retail Assistant
dotti
Manuaku, Auckland
11.2020 - 02.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
Skills
- Adaptive team player
- Technologically savvy
- Problem-solving abilities
- High-energy attitude
- POS System Operation
- Customer service
- Friendly and outgoing
Timeline
Sales Stylist
Levi's Strauss
09.2024 - Current
Retail Assistant
Pandora
05.2023 - 02.2024
Customer Service Representative
Air New Zealand
12.2022 - 03.2023
Retail Assistant
dotti
11.2020 - 02.2021
Voluntary Worker
Labournesia
01.2019 - 12.2021
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