Eshini Gunarathna
City,Auckland
Summary
An organised and dependable candidate successful at managing multiple priorities with a positive attitude, have a willingness to take on added responsibilities to meet team goals. I am committed to motivating others and have a keenness to acquire new knowledge and skills in the research field. With an optimistic outlook, I am ready to tackle the next adventure!
Overview
7
7
years of professional experience
Work History
Sales Manager & Marketing Assistant
Mr Murdoch's
03.2022 - Current
- Acquired leadership skills
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maximised performance by monitoring daily activities and mentoring team members.
- Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional, organised, and safe environment for employees and patrons.
- Experience in marketing social media/email accounts for site (i.e., experience with platforms such as meta
- ASANA)
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Cross-trained existing employees to maximize team agility and performance.
- Provided excellent customer care .
FOH Attendant
The Fox, A London Pub
01.2022 - 02.2022
- Opened and closed bar, ensuring that all tasks were completed to a high standard
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Supported store operations by maintaining clean and organised store atmosphere.
- Greeted customers and offered them assistance following pandemic precautions.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
The Mexican Cafe
03.2021 - 12.2021
- Gained experience behind the bar, starting as bar glassy and worked towards being a main bartender
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, making cocktails and pouring beer
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Practiced safe work habits following pandemic procedures
Checkout operator
Westend New World
11.2016 - 01.2020
- Checker of the Year 2019 (regional winner)
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Taught associates to operate cash registers and back up team members during busy periods.
- Mentored new team members on sales software system operation.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Advanced Science - Psychology
The University of Auckland
Auckland, NZ11.2024
Skills
- Excellent Customer service - Communication skills
- Verbal and Written Communication
- Social Media Platforms
- Staff Management
- Time Management
- Complex Problem-Solving
- Product Knowledge
- Communication and Engagement Techniques
- Leadership
Timeline
Sales Manager & Marketing Assistant
Mr Murdoch's
03.2022 - Current
FOH Attendant
The Fox, A London Pub
01.2022 - 02.2022
Bartender
The Mexican Cafe
03.2021 - 12.2021
Checkout operator
Westend New World
11.2016 - 01.2020
Bachelor of Advanced Science - Psychology
The University of Auckland
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