Eshita Parmar
Auckland,New Zealand
Summary
Well aware of New Zealand health care structure and function.
Reliable Laboratory Technician offering three plus years of experience in high-volume sample processing.
Collaborates with research teams to enhance and streamline lab systems.
Competent in equipment calibration and stock replenishment.
Thorough Laboratory Technician knowledgeable in safe laboratory practices.
Focused on meeting and highlighting deviation from quality standards.
Excellent team player known for developing strong relationships with colleagues and peers.
Attentive individual seeking to gain hands-on experience in laboratory setting. Works methodically, with attention to detail and in line with defined procedure.
Skilled in communicating test outcomes using both spoken and written methods.
Smart and committed to job well done and offering exceptional drive.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Self employed
Supermarket Manurewa
Auckland, New Zealand
03.2023 - Current
- Train a new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Deliver exceptional level of service to each customer by listening to concerns and answering questions.
- Answer customer telephone calls promptly and improved on-hold wait times.
- Provide warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintain customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintain spotlessly clean sales floors, organizing merchandise for visually-appealing displays.
- Manage high-volume customer queries simultaneously through effective multitasking.
- Replenish store inventory regularly, monitoring stock demands to appropriately address customer needs.
Integrated Care Co-ordinator
Tamaki Health
Auckland, New Zealand
04.2018 - 11.2020
- Liaising with a wide range of health providers and patients from diverse ethnic backgrounds(largely from Maori and Pacific Island population)
- Monitoring project performance for long term condition mainly for Diabetes followed by CVD, Smoking and Immunization.
- Manage Diabetes sub projects.
- Run Cardiovascular Risk Assessment for eligible patient population.
- Communicating with patients in timely and efficient manner
- Invoicing and claiming transactions/creating reports
- Identifying and contacting eligible patient population for needed doctor visit or investigations.
- Referring patients to outreach services
- Ensuring information and promotional materials are relevant and accessible
- Built positive working relationships with colleagues, families and external organizations and professionals.
- Train new staff.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
Customer Service Representative
Mobil gas station Papakura
Auckland, New Zealand
11.2016 - 04.2018
- Serving customers from forecourt to the store to food, drinks and barista, running the till, operating Lotto counter, keeping shelves stocked and keeping the store and forecourt clean.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained compliant documentation for reliable company records.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Processed high-value payments with meticulous accuracy.
- Getting records, files and site prepared for regular audits.
Medical Laboratory Technician and phlebotomist
Green cross Pathology and Molecular Laboratory
Ahmedabad, India
06.2012 - 11.2015
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
- Labeled vacutainer tubes with patient name, date and collection time.
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Followed physician orders when administering therapeutic phlebotomy.
- Cleaned and prepped collection stations between appointments to reduce patient wait times.
- Maintained patient sample integrity through correct handling and storage.
- Managed and maintained donation documents and patient records.
- Spoke with patients to gather information for lab records.
- Prepared collected samples for transport to laboratory within strict timelines.
- Delivered compassionate care and education to reduce patient fear and anxiety.
- Performed bleeding time tests and entered results into patient charts.
- Practiced in accordance with internal guidelines, SOPs and clinical study protocols to mitigate risks.
- Organized daily work based on collection priority.
- Cleaned and tested equipment to support stable lab processes.
- Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
- Delivered core assay techniques,testing of enzymes by ELISA method, blood grouping, slide staining etc.
- Performed other test using Rapid test kits, slide coagulation or slide flocculation tests.
- Reported valid results in line with company standards.
- Filed incoming samples and microscope slides for long-term storage.
- Set up and calibrated equipment for daily testing requirements.
- Handled samples in line with strict laboratory procedures using appropriate PPE.
- Operated and maintained laboratory instruments including auto pipette, centrifuge, oven, incubator, autoclave, Bact'T alert, Vitek 2 compact, Cell dyn C700, Urometer, Cobas.
- Differentiated between normal and abnormal laboratory findings based on patients requisition forms. and informing panic values to the Doctor on urgent basis.
- Cultivate, isolate and assist in identifying bacteria and other microbial organisms.
- Perform antibiotic susceptibility tests and other biochemical test for bacterial identification.
- Efficiently handled and processed mycobacterium cultures for tuberculosis.
- performed and viewed different types of slide staining for the identification and confirmation of different micro-organisms.
- Tested products and raw materials against Quality Control (QC) standards.
- Handled reagents with care and precision.
- Performed testing procedures according to agreed laboratory protocols.
Receptionist
Sakar Diagnostics
Ahmedabad, India
03.2014 - 10.2015
- Interviewed patients to obtain medical information and documented their medical history.
- Explained procedures to patients to reduce anxieties and increase patient co-operation.
- Filing, preserving and posting Patient results and reports.
- Assist radiologist with female patients for scans Xrays and other radiology tests.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Reduced waiting times through effective time and resource management.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Used clinic software system to generate invoices and process client payments.
- Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
- Recorded and maintained office expenses to track spending.
- Operated fax machines, copy machines and other standard office equipment.
Education
Certificate of Higher Education - Medical Laboratory technician
Smt. N.H.L Municipal Medical College
Ahmedabad, India 04.2013 - 04.2014
Bachelor of Science - Microbiology
S.I.W.S college of Science
Mumbai,India 03.2009 - 03.2012
Skills
- Excellent communication skills
- Excellent planner and Coordinator
- Time management
- Work well under pressure
- Customer service oriented
- Patient focused care
- Strong interpersonal skill
- self directive
- Dedicated team player
- Trustworthy companion
- Adaptable
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Marathi
Fluent
Bengali
Intermediate
Punjabi
Intermediate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self employed
Supermarket Manurewa
03.2023 - Current
Integrated Care Co-ordinator
Tamaki Health
04.2018 - 11.2020
Customer Service Representative
Mobil gas station Papakura
11.2016 - 04.2018
Receptionist
Sakar Diagnostics
03.2014 - 10.2015
Certificate of Higher Education - Medical Laboratory technician
Smt. N.H.L Municipal Medical College
04.2013 - 04.2014
Medical Laboratory Technician and phlebotomist
Green cross Pathology and Molecular Laboratory
06.2012 - 11.2015
Bachelor of Science - Microbiology
S.I.W.S college of Science
03.2009 - 03.2012
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