Eslam Samir
Te Kauwhata,WKO
Summary
Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
McDonald's New Zealand
Huntly , New Zealand
03.2024 - Current
- Oversaw daily restaurant operations to ensure smooth workflow.
- Ensured compliance with health and safety regulations in food service operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted performance evaluations to support employee growth and productivity.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Restaurant Manager
McDonald's Bahrain
Manama, Bahrain
02.2020 - 03.2024
- Managed daily restaurant operations ensuring compliance with health and safety standards.
- Implemented promotional campaigns to enhance product visibility and drive customer engagement.
- Conducted regular performance evaluations to provide feedback and support employee development.
- Collaborated with marketing teams to align local advertising efforts with brand guidelines.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Monitored financial transactions and prepared reports for management review regularly.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
2ND Assistant Manager
McDonald's Bahrain
Manama, Bahrain
02.2017 - 02.2020
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained and supervised team members on service standards and procedures.
- Ensured compliance with health and safety regulations during food preparation.
- Monitored customer service quality to enhance guest satisfaction experiences.
- Collaborated with management to implement promotional strategies effectively.
- Participated in performance evaluations of team members to support development efforts.
- Developed effective strategies to increase customer satisfaction ratings.
- Maintained accurate records of employee attendance and payroll information.
- Analyzed sales figures and planned inventory control strategies accordingly.
- Recruited, interviewed, hired, trained, coached, evaluated, counseled and disciplined staff members as needed.
- Directed daily operations, including scheduling and customer service.
- Ensured compliance with safety regulations while administering disciplinary action when necessary.
Shift Manager
McDonald's Bahrain
Manama, Bahrain
11.2015 - 02.2017
- Supervised daily operations to ensure service quality and efficiency.
- Trained and mentored staff on customer service best practices.
- Managed inventory control and stock replenishment procedures.
- Conducted staff performance evaluations and provided constructive feedback.
- Implemented health and safety standards in food preparation areas.
Crew Trainer- Management Trainee
McDonald's Bahrain
Manama, Bahrain
09.2014 - 11.2015
- Trained new crew members on customer service and food safety standards.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Conducted performance evaluations and provided feedback to team members.
- Implemented operational procedures to enhance efficiency in service delivery.
- Facilitated training sessions on equipment usage and maintenance protocols.
- Monitored compliance with health and safety regulations in the workplace.
- Assisted management in resolving customer complaints and inquiries effectively.
Service Crew
McDonald's Bahrain
Manama, Bahrain
11.2013 - 09.2014
- Provided excellent customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment following safety and health guidelines.
- Prepared food items according to company standards and procedures.
- Handled cash transactions accurately at the front counter.
- Supported training of new crew members in daily operations.
- Communicated effectively with team to ensure smooth service delivery.
Skills
- Restaurant operations
- Employee training
- Budget management
- Inventory control
- Health compliance
- Customer relationship management
- Financial analysis
- Problem solving
- Effective communication
- Point of sale (POS) system operation
- Leadership development
Certification
Certificate of Attendance, Leadership Skills, 12/02/14
Seminars And Training
- Leading Great Restaurant Course, 12/19/21, McDonald's Bahrain
- Effective Management Practice Course, 09/10/17, McDonald's Bahrain
- Advance Shift Management Course, 02/20/17, McDonald's Bahrain
- Shift Management Excellence, 08/15/16, McDonald's Bahrain
- Crew Trainer Development Program, 09/08/15, McDonald's Bahrain
- Hospitality Class, 08/12/20, McDonald's Bahrain
- First Aid and CPR Training, RED CROSS
Timeline
Restaurant Manager
McDonald's New Zealand
03.2024 - Current
Restaurant Manager
McDonald's Bahrain
02.2020 - 03.2024
2ND Assistant Manager
McDonald's Bahrain
02.2017 - 02.2020
Shift Manager
McDonald's Bahrain
11.2015 - 02.2017
Crew Trainer- Management Trainee
McDonald's Bahrain
09.2014 - 11.2015
Service Crew
McDonald's Bahrain
11.2013 - 09.2014