Esme Heffernan
Summary
My name is Esme Heffernan, I am an 18 year old high-school graduate. My passions are fitness and health promotion through physical activity. I am an enthusiastic and reliable individual that takes pride in being welcoming, warm, and energetic to everyone I meet. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Subway
Subway
04.2022 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Promoted to night shift supervisor responsible for till reconciliation & building lock up.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- I have also had experience in providing wedding hospitality.
Education
High School Diploma -
Mount Hutt College
Methven, NZ11.2023
Skills
- Verbal Communication
- Flexible and Adaptable
- Analytical and Critical Thinking
- Team building
- Dependable and Responsible
- Order Management
- Ordering Procedures
- Exceptional customer service
- Professional Appearance
- Food Delivery
- Hospitality service expertise
- Team Leadership
Timeline
Subway
Subway
04.2022 - Current
High School Diploma -
Mount Hutt College
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