Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Hobbies and Interests
References
Timeline
Generic

Esme Moresi

Auckland,Avondale

Summary

Motivated final-year Bachelor of Commerce student majoring in Marketing and Management, passionate about sustainability and innovation. With hands-on experience in customer service, digital marketing, and strategic planning, I bring a proactive mindset and problem-solving skills to real-world challenges. My background in consulting projects and operational roles has equipped me with the adaptability and resilience WM New Zealand values. Eager to contribute to Aotearoa’s circular economy and grow alongside industry leaders committed to shaping a more sustainable future.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Marketing and Growth Intern

Sendd
Wellington
04.2025 - Current
  • Supported growth initiatives for a startup online-selling platform.
  • Created engaging social media ad campaigns tailored to small business pain points.
  • Conducted competitor research, and helped refine the digital marketing strategy.

Receptionist/Social Media and Sales Assistant

LesMills New Zealand
Wellington
01.2024 - Current
  • Awarded Receptionist of the Year 2024 for excellence in service, initiative, and cross-functional contributions.
  • Built strong relationships with members, collaborating with the sales team, efficiently managing front-desk operations, bookings, and inquiries.
  • Independently handled the full sales process — from engaging walk-in prospects, conducting needs assessments, presenting membership options, and successfully converting leads into new members.
  • Managed and created social media content, using insights to optimise reach and engagement, driving both digital awareness and in-club visits.

Retail Assistant

Decjuba, New Zealand (11 Months)
02.2023 - 01.2024
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.


Admin/Gym Assistant

Studio 41 (3 Months)
08.2023 - 11.2023
  • Responsible for PT invoices using Microsoft Excel.
  • Coordinated with personal trainers to schedule appointments for clients, streamlining the booking process and enhancing overall efficiency using timely.
  • Supported the Gym Manager in various administrative tasks such as data entry, scheduling staff shifts, and tracking equipment maintenance schedules.

Liquor Seller Supervisor

Countdown, Woolworths Group (1 Year 2 Months)
06.2022 - 08.2023
  • As a Liquor Seller Supervisor, ensured compliance with regulations and assisted in training staff.
  • Approving/declining alcohol sales and processing refunds/exchanges
  • Being responsible for managing a checkout group of a minimum of four employees, allocating breaks and assigning jobs.

Checkout Operator

Countdown, Woolworths Group (8 Months)
10.2021 - 06.2022
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for customers
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

Education

Bachelor of Commerce - Marketing And Management

Victoria University of Wellington
Wellington, NZ
02-2026

Some College (No Degree) -

Wellington Girls College 2018 - 2022
Wellington

Skills

  • Problem-Solving & Adaptability – Managed unexpected system outages by manually processing check-ins and membership inquiries while coordinating with service desk (IT team) for a resolution
  • Collaboration & Teamwork – Worked closely with the sales team to provide new members with tailored membership options, improving customer satisfaction, dealing with this to a high standard
  • Organisation & Multitasking – Balanced front-desk operations, phone inquiries, and administrative tasks during peak hours, maintaining efficiency without compromising a high standard of service
  • Willingness to learn - Adapted to different work environments, from retail to gym administration, demonstrating the ability to learn new systems and customer service approaches
  • Self and time management - In my current and previous roles, I developed strong self and time management skills by balancing multiple responsibilities, prioritising tasks, and ensuring efficient operations
  • Interpersonal Skills - At Les Mills and WoolWorths, I've interacted with a range of customers and team members, adapting my communication style to meet individual needs This helped foster positive relationships and promote teamwork
  • Written and verbal communication skills - I often communicate with customers and colleagues both verbally and in writing, ensuring clear and efficient communication Whether explaining membership options or resolving issues, I adjust my communication to meet the needs of different audiences
  • Work Ethic- I commit to reliability and continuous improvement through my studies and work environment This includes taking on more significant responsibilities (duty manager) My ability to stay disciplined and adapt to challenges has enabled me to manage deadlines and manage coursework with part-time work

Accomplishments

  • Attained Receptionist of the Year Award, LesMills Lambton Quay 2024
  • Assisted in upskilling current and new staff members
  • Responsible for running LesMills Lambton Quay's social media and analysing insights.
  • Duty Manager responsibilities, which include supervising staff, maintaining operations in a safe and secure environment, and addressing emergencies.
  • Fast progression to manager duties at Woolworths and LesMills
  • Applied my video editing and content creation skills to produce content featured on LesMills NZ national social media page

Awards

  • Receptionist of the Year 2024 LesMills Lambton Quay
  • Selected as a Prefect in high school, a role that recognised my leadership, responsibility, and ability to support students and young Pasifika female students. This position involved mentoring younger students, assisting in school events, and upholding school values, demonstrating my strong communication, problem-solving, and teamwork skills
  • Auckland University of Business and Economics - Award
  • Netball player of the year 2022 - Player of the year for my high school team & captain (Wellington Girls College)
  • Dragonboating Nationals 2021 - Selected to compete in the national dragon boating competition held in Christchurch
  • Science Nobel Prize 2019 - Gold Award (Wellington Girls College)

Certification

  • RedCross First Aid Certification, March 2025

Hobbies and Interests

  • Passionate about balancing physical health with mental and emotional wellness.
  • Gym Workouts
  • Tech enthusiast, passionate about exploring the latest advancements and innovations.
  • Travelling
  • Networking and socialising
  • Passion for self-improvement

References

References available upon request.

Timeline

Marketing and Growth Intern

Sendd
04.2025 - Current

Receptionist/Social Media and Sales Assistant

LesMills New Zealand
01.2024 - Current

Admin/Gym Assistant

Studio 41 (3 Months)
08.2023 - 11.2023

Retail Assistant

Decjuba, New Zealand (11 Months)
02.2023 - 01.2024

Liquor Seller Supervisor

Countdown, Woolworths Group (1 Year 2 Months)
06.2022 - 08.2023

Checkout Operator

Countdown, Woolworths Group (8 Months)
10.2021 - 06.2022

Bachelor of Commerce - Marketing And Management

Victoria University of Wellington

Some College (No Degree) -

Wellington Girls College 2018 - 2022

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Esme Moresi