Esme Wen
Palmerston North
Summary
Detail-oriented professional with a strong background in administration, customer service, and communication. Proven ability to meet deadlines while ensuring accuracy in tasks and delivering exceptional service to clients and colleagues. Highly skilled in numeracy, data processing, and analysis, with a demonstrated aptitude for identifying and resolving challenges efficiently. Known for excellent interpersonal skills, fostering positive relationships, and collaborating effectively in team environments. Eager to apply my organizational expertise and proactive problem-solving abilities to contribute to a dynamic and customer-focused setting.
Overview
8
8
years of professional experience
Work History
Catering Assistant
Compass Group NZ
06.2024 - Current
- Provided excellent customer service by assisting customers with their orders, ensuring satisfaction and a positive dining experience.
- Prepared customized sandwiches and salads according to customer preferences and dietary requirements, maintaining high standards of hygiene and food safety.
- Maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Operated the cash register efficiently, managing transactions accurately and handling cash and card payments.
- Offered excellent customer service, addressing client concerns promptly and professionally.
Strategic Officer
Disabled Family Group
07.2023 - 12.2023
- Helped to develop and implement strategic management plans aligned with organizational goals and objectives.
- Provided suggestion in implementing a digital platform to assist in providing scheduling support.
- Assisted in designing and integrating systems and processes to support planning and reporting.
- Tracked key performance indicators, provided evidence regarding the effectiveness of the strategic management plans.
- Collaborated with cross-functional teams to drive strategic initiatives, ensuring alignment with overall business strategy and objectives.
- Contributed to strategic conversations and policy discussions with intellectual leadership.
Administrator
Beihai Health Commission
12.2018 - 12.2021
- Responsible for the performance management process, develop performance indicators for different departments.
- Set up and allocated performance indicators based on annual task volume, contribution rate and personnel ratio of different departments.
- Conducted regular performance evaluations based on data, identified areas for improvements and adjusted KPI accordingly.
- Assisted in developing and implementing performance management strategies aligned with organizational goals.
- Collected data on monthly blood donation rates and monthly vaccination rate of new-borns in the city.
- Prepared for annual plan, report and summary, provide in-depth insight on annual performance data.
- Utilised successful practices to further improve performance management system within the organisation.
- In charge of volunteer team, organised and coordinated volunteer recruitment, training and event planning.
- Liaised with internal and external stakeholders to ensure smooth operations and effective communication.
- Managed other administrative tasks, including scheduling meetings, handling correspondence, and maintaining records for the department when requested.
Intern
Hampton Inn & Suites By Hilton
07.2016 - 10.2016
- Greeted guests upon arrival, providing information about hotel services.
- Responded promptly to guest inquiries and addressed any issues or complaints in a professional and courteous manner, maintained high guest satisfaction scores.
- Coordinated special requests or arrangements for guests, to ensure a exceptional experience during their stay.
- Actively communicated with customer to receive feedback about the service, identified the area for further improvement.
- Executed strategic marketing campaigns to boost motel occupancy rates, collected and analysed marketing data to identify and adjust deficiencies or shortcomings about marketing plans.
- Prepared monthly reports on daily occupancy rates, price adjustments and guest source ratio, provided insight for management.
Education
MBA - Marketing
Guangxi University
China07-2022
BBA - E-commerce
Xi’an University of Finance And Economics
China07-2016
Skills
- Communication
- Customer service
- Customer relationships
- Attention to detail
- Organizational skill
- Time management
- Interpersonal skills
- Team player
- Multi task
- Problem solving
- Analytical skill
- Scheduling
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Catering Assistant
Compass Group NZ
06.2024 - Current
Strategic Officer
Disabled Family Group
07.2023 - 12.2023
Administrator
Beihai Health Commission
12.2018 - 12.2021
Intern
Hampton Inn & Suites By Hilton
07.2016 - 10.2016
MBA - Marketing
Guangxi University
BBA - E-commerce
Xi’an University of Finance And Economics
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