Hi, I’m
Esmeralda Van Niekerk
Palmerston North,New Zealand
Summary
Dynamic Administrator with a proven track record of motivating teams and optimizing operations. An analytical problem solver and persuasive communicator, skilled at thinking creatively to develop innovative solutions. A dedicated and passionate job seeker with strong organizational skills, eager to secure an Administration position. Prepared to assist the team in achieving company goals, equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Committed to contributing to team success and driving positive results, ready to embrace new challenges and advance organizational objectives with enthusiasm and dedication.
Overview
16
years of professional experience
Work History
Dormakaba SA
Sales Manager
12.2019 - 04.2024
Job overview
- Ensured accuracy of processes in accordance with company policies, collaborating with Sales Coordinators.
- Troubleshot product issues and addressed customer technical queries.
- Recommended alternative products based on customer needs.
- Managed stock planning and maintained up-to-date knowledge of new and existing products.
- Prepared and sent specialized quotes to customers.
- Organized safety files and ensured compliance with credit note procedures for clients.
- Assisted finance team with outstanding invoice queries.
- Provided ongoing product knowledge training for staff to enhance customer service.
- Cultivated strong relationships with customers and facilitated order rework as per policies.
- Delivered on-the-job training and development for Sales Coordinator assistants.
- Continuously updated landed costs and selling prices.
- Supported Africa orders and managed over-border logistics.
- Updated daily sales reports and generated monthly regional reports for PMM and Regional Service Manager.
- Handled insurance claims for automatic vehicles and compiled monthly maintenance reports.
- Created utilization reports for 42 technicians.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Dormakaba SA
Team Leader
10.2017 - 12.2019
Job overview
- Managed the full invoicing ($700k) process in compliance with company policies and procedures
- Provided telephonic assistance to clients and addressed customer technical queries.
- Troubleshot product issues and recommended alternative solutions.
- Oversaw stock purchasing, primarily for rework needs.
- Maintained a high level of product knowledge and expertise.
- Performed switchboard duties and prepared quotes for customers.
- Ensured official orders were received from clients and relayed stock and delivery queries to the Procurement Manager.
- Organized 1-2 safety files in collaboration with colleagues per month
- Assisted cash-on-delivery customers and referred potential clients to merchants.
- Administered the credit notes process per company policies.
- Supported the finance team with outstanding invoice inquiries.
- Continuously updated and refreshed product knowledge among staff.
- Fostered strong relationships with customers and created accurate production orders.
- Assisted with credit applications as needed and ensured compliance in order rework.
- Provided on-the-job training and development for Sales Coordinator assistants.
- Supported Africa orders and managed logistics for over-border shipments.
- Oversaw installations and repairs of automatic products.
- Checked overtime of 19 team and tracker reports received from PMM.
- Reconciled petty cash for Africa and out-of-town installations.
- Coordinated flights and accommodations for Africa jobs with the receptionist.
- Prepared 20-30 quotes daily C
- Compiled quotes for new vehicles as needed.
- Managed purchasing of new vehicles for service and automation.
- Handled insurance claims for automatic vehicles.
- Ordered new clothing for 40 technicians.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Dormakaba SA
Inside Sales Coordinator
09.2008 - 09.2017
Job overview
- Managed the complete invoicing process in accordance with company policies and procedures.
- Handled 20 customer technical queries via phone, maintaining a high level of product knowledge and expertise.
- Prepared and sent 20-30 quotes to customers.
- Ensure customers were kept updated on back orders and expected delivery dates.
- Ensured official orders were received 20-30 and communicated stock-related queries to the Compliance Officer and delivery issues to the Client Liaison Officer.
- Assisted cash-on-delivery customers and referred potential clients to merchants.
- Ensured all documentation was submitted to the scanning clerk per procedures.
- Administered the credit notes process and supported the finance team with outstanding invoice inquiries.
- Updated back order files weekly and created accurate production orders.
- Followed warranty procedures for faulty stock and assisted with credit applications as needed.
- Provided support to finance staff and maintained a record book of all samples sent out.
- Managed stock returns in compliance with policies and oversaw order rework processes.
- Performed switchboard duties and provided on-the-job training and development for team members.
- Assisted with African orders and coordinated all installations and repairs of automatic products.
- Collaborated with the Compliance Officer on warranty reports for Germany and scheduled technician services.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Scheduled customer appointments for sales representatives on road or out of office.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
Education
Sentral Highschool Bloemfontein South Africa
High School Diploma
12.2005
Skills
Relationship Building
Sales team training
Staff Management
Goals and performance
Motivational Skills
Verbal and written communication
Product Knowledge
Sales Reporting
Order Management
POS SAP expert
Time Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
Timeline
Sales Manager
Dormakaba SA
12.2019 - 04.2024
Team Leader
Dormakaba SA
10.2017 - 12.2019
Inside Sales Coordinator
Dormakaba SA
09.2008 - 09.2017
Sentral Highschool
High School Diploma
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