Essence Karena

Henderson,AUK

Summary

Dynamic Bartender Server from Slate Billiards & Gastropub, proficient at multitasking and customer service, ensuring high satisfaction during peak events. Excelled in upselling and managing special dietary needs, leveraging strong communication and problem-solving skills. Proven track record in enhancing guest experience, with a keen knowledge of liquor, beer, and wine.

Work History

Bartender Server

Slate Billiards & Gastropub

04.2023 - 10.2023

Served high customer volumes during special events, nights, and weekends.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness.

Education

No Degree - Hospitality

Skills Update Training And Education Group , Henderson, NZ

05.2024

Completed Studies in: NZ Certificate in Bar and Cafe Operations ( Level 2 ).
Coursework: Food Safety, Hot and cold non-alcoholic beverages, Demonstrated knowledge of espresso coffee equipment, provide table service for a commercial hospitality establishment and communication in a team or group.
Studied: Hospitality Bar and Cafe Operations (Level 2)

Skills

Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Fast Learner

Critical thinking and problem solving
Time Management
Upselling
communication skills
Adaptability

References

Business: Skills Update Training and Education Group

Role: Academic Manager

Name: Sukumar Goswami

Phone Number: 027 344 1903

Email: sukumar@skillsupdate.co.nz

Business: Skills Update Training and Education Group

Role: Tutor

Name: Tyla Cunningham

Phone Number: 027 205 4735

Email: tyla.c@skillsupdate.co.nz

Languages

English

Elementary

Timeline

Bartender Server - Slate Billiards & Gastropub

04.2023 - 10.2023

Skills Update Training And Education Group - No Degree, Hospitality