Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Certification
References
Timeline
Generic

Estée Jacobs

Hataitai,WGN

Summary

I am looking to work in a supportive environment where I can contribute to the team and broaden my knowledge in different areas. I am timely and use initiative to complete jobs to the best of ability without being asked but I'm also not afraid to ask questions in order to clarify whether I'm completing things the way they need to be done. I am driven to take great care with any task at hand and complete it to the highest ability. I am able to recognise limitations and when to ask for help if I need it. Being timely, personable and reliable is a priority for me. Customer service and spreading positivity is something I am passionate about. I have a kind, understanding and bright personality and am always willing to give anything a go. One of my strengths is being able to establish connections with people of all ages. I have high respect for people of all cultures and religions and have no problem with adjusting to new environments and getting along with staff and customers. I manage difficult situations using my initiative and adapting accordingly and am hardworking and committed to providing high quality experience for customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administration Coordinator

Refresh Physio
, Wellington
06.2020 - Current
  • Working in a physio practice required front line experience with clients, becoming familiar with medical software, and an understanding of client confidentiality
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Responded promptly to customer inquiries regarding products or services offered by the organisation.
  • Reviewed incoming invoices for accuracy before forwarding them for approval.

Childcare

Parents
01.2020 - Current
  • I have been acknowledged as being responsible and mature beyond my years.
  • Responded quickly to any emergency situation that may arise during babysitting hours.
  • Collaborated with parents regarding their expectations from babysitting services provided.
  • Working in this role required good communication skills and ability to connect with many ages, patience and listening.

FOH Team Member

Rex Tremendous
, Wellington
10.2021 - 12.2022
  • Working in a fast paced environment I was able to attend to many different scenarios, I enhanced my quality multi tasking and was often credited for thinking on my feet, problem solving and efficiency.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Assisted colleagues whenever needed during peak business hours.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Demonstrated knowledge of menu items in order to assist customers with their selections.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Prepared hot beverages such as coffee or tea for customers upon request.

Lead Swim Instructor

Aquazone
, Wellington
01.2021 - 01.2022
  • 2 days a week I enhanced my communication and water safety abilities by spending 3.5-6 hours every weekend coaching children and teenagers from ages of 3-17 how to swim safely.
  • Trained new instructors on teaching methods and strategies; provided feedback on their performance.
  • Provided instruction on proper stroke techniques, breathing patterns, body positioning, starts and turns.
  • Communicated regularly with parents regarding their child's progress in swimming lessons; addressed any questions or concerns promptly.

Security & Events

Red badge
01.2020 - 01.2022
  • I work at Red Badge as part of the event hosting staff as part of the crowd safety and event staff where we are required to host for corporate, usher & be a part of the reception and registration staff.
  • Ensured compliance with all applicable laws and regulations related to security operations.

Volunteer swim coach

Special Olympics
01.2017 - 01.2019
  • Taught basic swimming skills such as floating, kicking, breathing control.
  • Observed swimmers during practices to ensure safety and correct any errors in technique or form.
  • Communicated effectively with parents about their child's progress.
  • Encouraged swimmers to reach their full potential while having fun in the pool.

Education

Bachelor of Science -

Otago University
Dunedin, NZ
12-2025

NCEA Level 2 & 3 -

Scots College in Strathmore
Wellington, NZ
01.2022

NCEA Level 1 -

Samuel Marsden Collegiate in Karori
12.2020

PADI Dive Certificate -

Skills

  • Positivity and Inclusivity
  • Highly organized
  • Excellent work ethic
  • Time management
  • High level of service
  • Trustworthy and reliable
  • Learn quickly and not afraid to ask for help
  • Working well in teams and as an individual
  • High achiever (sports and academics)
  • Working with medical software
  • Google Chrome
  • Microsoft Word

References

References available upon request

Hobbies and Interests

  • Sports
  • Swimming - I had been regional champion for my age group in Butterfly & Freestyle for consecutive years & was included in the Swimming NZ National Development squad from 2019 to 2021. I have competed successfully at regional level in cross country & athletics for all schools I have attended. Team sports include surf life saving, water polo, futsal & I was also in the senior A football team at Scots (gaining MVP in tournament week 2022). I compliment my fitness with crossfit. Involvement in sports has taught me self discipline & commitment.
  • Community service - I love to give back to my community, one of the ways I achieve this is through community service; - Community beach cleanups on Wellington's coastal beaches as part of Lyall Bay Coast Care group from 2018 - 2020 - Volunteered coaching for Special Olympics and WRAC (Wellington Regional Aquatic Center, Kilbirnie) from 2018 - 2019
  • Hands on crafts / fashion - I have always loved hands-on crafts. I enjoy getting involved in team projects and listening and working together with others to complete projects. I also enjoy working individually to use my creativity to produce a finished product as it is satisfying and requires me to think from different perspectives. I also enjoy experimenting with fashion as I hold fashion close to my heart in how I express myself and believe fashion can say a lot about your personality.

Certification

  • Experience in driving Automatic or Manual vehicles

References

References available upon request.

Timeline

FOH Team Member

Rex Tremendous
10.2021 - 12.2022

Lead Swim Instructor

Aquazone
01.2021 - 01.2022

Administration Coordinator

Refresh Physio
06.2020 - Current

Childcare

Parents
01.2020 - Current

Security & Events

Red badge
01.2020 - 01.2022

Volunteer swim coach

Special Olympics
01.2017 - 01.2019

Bachelor of Science -

Otago University

NCEA Level 2 & 3 -

Scots College in Strathmore

NCEA Level 1 -

Samuel Marsden Collegiate in Karori

PADI Dive Certificate -

Estée Jacobs