Estefania Canon
Queenstown, New Zealand,Otago
Summary
Experienced and detail-oriented administrator with a strong background in administrative support, data management, and customer service. Proven ability to manage emails, financial transactions, records, and confidential information with discretion. Skilled in Microsoft Office and quick to learn new systems. Adept at multitasking, invoice processing, and maintaining efficient office operations. Known for strong numerical skills, attention to detail, and the ability to work independently in dynamic, fast-paced environments. Immediately available to contribute to a high-performing team.
Overview
8
8
years of professional experience
Work History
Reservations Agent
Accor Group
Queenstown
04.2025 - Current
- Managed customer reservations through multiple channels, ensuring accurate booking information.
- Assisted guests with inquiries regarding accommodations and services, providing excellent customer service.
- Processed changes and cancellations to reservations, maintaining up-to-date records in the system.
- Utilized reservation software to input data, check availability, and confirm bookings promptly.
FRONT DESK EXECUTIVE
RAMADA REMARKABLES PARK
Queenstown, New Zealand
11.2024 - 03.2025
- Managed guest check-in and check-out processes efficiently.
- Coordinated room reservations and maintained booking systems accurately.
- Assisted guests with inquiries and provided information about hotel services.
- Processed payments and maintained accurate financial records daily.
Airline Customer Service Agent
IBERIA
Madrid, Spain
12.2023 - 10.2024
- Assisted passengers with check-in procedures and boarding processes.
- Handled customer inquiries and resolved ticketing issues efficiently.
- Performed check-in procedures for both domestic and international flights.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
Hostess
Amaru Group
New York
10.2021 - 12.2022
- Greeted and welcomed guests upon arrival to create a positive first impression.
- Managed reservations and seating arrangements for efficient table turnover.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Handled customer inquiries and resolved issues promptly and professionally.
RECEPTIONIST AND SPANISH TRANSLATOR
AMERICAN MEDICAL INITIATIVES
New York, United States
07.2021 - 01.2022
- Greeted patients and visitors warmly, ensuring a positive first impression.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments for patients using electronic medical records software.
- Maintained patient confidentiality while handling sensitive information daily.
Visa Processing Officer
CONSULATE GENERAL OF SPAIN IN NEW YORK
New York, United States
01.2020 - 06.2020
- Processed visa applications following established procedures and guidelines.
- Reviewed documents for accuracy and completeness before submission.
- Communicated with applicants to clarify information and resolve issues.
- Maintained updated knowledge of visa regulations and policies.
- Managed confidential applicant data with attention to security measures.
Retail Assistant
PRIMARK
Madrid, Spain
04.2017 - 09.2017
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash register balances throughout shifts.
- Handled customer returns and exchanges in accordance with store policies.
- Processed customer transactions efficiently using point-of-sale systems.
Education
MASTER'S DEGREE - INTERCULTURAL COMMUNICATION, INTERPRETATION AND TRANSLATION IN PUBLIC SERVICES
University of Alcala
Madrid, Spain09-2023
BACHELOR'S DEGREE - MODERN LANGUAGES AND TRANSLATION
University of Alcala
Madrid, Spain09-2020
Skills
- Microsoft Office proficiency
- Customer service excellence
- Social media management
- Team collaboration
- Verbal and written communication
- Active listening
- Critical thinking
- Analytical skills
- Accountability
- Strategic planning
- Dependability
- Effective teamwork
- Conflict resolution
- Language fluency
- Data accuracy
- Record maintenance
Personal Information
- Date of Birth: 09/13/1996
- Nationality: Spanish
Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Korean
Beginner
A1
Timeline
Reservations Agent
Accor Group
04.2025 - Current
FRONT DESK EXECUTIVE
RAMADA REMARKABLES PARK
11.2024 - 03.2025
Airline Customer Service Agent
IBERIA
12.2023 - 10.2024
Hostess
Amaru Group
10.2021 - 12.2022
RECEPTIONIST AND SPANISH TRANSLATOR
AMERICAN MEDICAL INITIATIVES
07.2021 - 01.2022
Visa Processing Officer
CONSULATE GENERAL OF SPAIN IN NEW YORK
01.2020 - 06.2020
Retail Assistant
PRIMARK
04.2017 - 09.2017
MASTER'S DEGREE - INTERCULTURAL COMMUNICATION, INTERPRETATION AND TRANSLATION IN PUBLIC SERVICES
University of Alcala
BACHELOR'S DEGREE - MODERN LANGUAGES AND TRANSLATION
University of Alcala
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