Esthe Pretorius

Key Responsibilities

• Client consultation - Conduct consultations with clients to understand window treatment needs, preferences, and budget constraints.
• Product knowledge - Develop expertise in company’s blinds and window treatments, staying up-to-date on product features.
• Customer Engagement - Engage with customers in person, telephonically, or via email to provide information, answer questions, and give guidance.
• Proposal development - Create detailed and tailored proposals or quotes for customers, highlighting recommended products and pricing.
• Sales Process Management- Manage end-to-end sales process from initial contact to closing deals.
• Customer Relationship Management- Maintain accurate records, including contact information, preferences, and order history using CRM software.
• Team collaboration - Collaborate with colleagues, designers, and installers to coordinate orders, deliveries, and installations, ensuring seamless customer experience
• Achievements
  
• Customer Retention: Built and maintain loyal customer base through exceptional service, resulting in repeat business and referrals.
• High Conversion Rates: Demonstrated high rate of lead conversion into actual sales, showcasing effective selling skills.
• Problem Resolution: Resolved customer complaints or issues promptly and effectively, turning potential negative experiences into positive ones.
  Efficient Order Management: Ensured accurate order processing and smooth coordination with installation team, reducing errors and delays.

• Managed client relationships, delivered high-quality photography, and handled business administration

• Collaborated with content developers, executed photoshoots, and enhanced visual appeal for educational materials.

• Gathered news, conducted interviews, wrote engaging articles, and built community relationships.