Esther Hanrahan
Parklands,CAN
Summary
Dedicated and highly organized individual returning to the workforce after a career break to raise a family. Brings strong transferable skills including time management, multitasking, problem-solving, and effective communication developed through managing a busy household. Previously experienced in retail and customer service and administration,with a strong desire to reapply and update professional skills. Eager to contribute positively to a dynamic team and committed to ongoing learning and development.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Manager /Small Business Co-Owner
Mies wood products
Bromley, Christchurch
12.2012 - 05.2017
- Supervised daily operations of wood product manufacturing process.
- Managed inventory levels and ensured timely material availability.
- Trained and mentored team members on safety protocols and procedures.
- Coordinated with suppliers to streamline procurement of raw materials.
- Organized workflow to optimize efficiency in production schedules.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
Retail Assistant /Retail Keyholder
Number one shoes
Central city , Dunedin
08.2008 - 10.2010
- Managed inventory levels and restocked shelves to ensure product availability.
- Maintained store cleanliness and organized merchandise displays effectively.
- Engaged with customers to build rapport and enhance their shopping experience.
- Collaborated with team members to execute promotional displays and events.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed payments using cash register, credit card machine and POS system.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
Education
Kavangh College
Dunedin Skills
- Staff management
- Customer service
- Clear communication
- Coaching and mentoring
- Schedule preparation
- Project planning
- Performance management
- Task delegation
- Documentation and reporting
- Policy and procedure development
- Staff training and development
- Relationship building
References
References available upon request.
Timeline
Manager /Small Business Co-Owner
Mies wood products
12.2012 - 05.2017
Retail Assistant /Retail Keyholder
Number one shoes
08.2008 - 10.2010
Kavangh College