Esther Tawakilai
Porirua,WGN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Support Worker
IHC Idea Services
08.2020 - Current
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Developed partnerships with community organizations to expand services and referrals.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Facilitated family meetings to discuss patient care plans.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
- Participated in clinical supervision to maintain professional development.
- Drove clients safely to social activities and appointments.
- Designed individualized plans detailing daily activities and needs for patients.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Developed individual treatment plans and provided counselling to patients.
- Completed psychosocial evaluations and needs assessments.
- Adhered to company requirements for patient interactions and care standards.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Monitored client vital signs, administered medications, and tracked behaviour's to keep healthcare supervisor well-informed.
- Coordinated patient discharge planning and follow-up care.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Preserved and prepared reports and treatment records.
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Assessed risk factors of patients and made referrals for further services.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
Courier Driver
Post Haste Couriers
02.2019 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with clients to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Cleaned vehicle regularly to maintain professional appearance.
- Obtained signatures from customers upon delivery of goods.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Administrator
T&M Couriers Limited NZ
02.2019 - 06.2021
- Maintained personnel records and updated internal databases to support document management.
- Managed company schedule to coordinate calendar and arrange travel.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, validated, and distributed information to employees.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Frequently inspected production area to verify proper equipment operation.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Created and managed project plans, timelines and budgets.
- Generated reports to suggest corrective actions and process improvements.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Targeted new customers to grow geographic reach and increase revenue.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Au Pair
Cultural Care
09.2015 - 11.2017
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Worked with parents to develop and implement discipline programs to promote positive behaviour.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Kept children's areas neat and clean.
- Developed bilingual abilities in language through immersive conversation and activities.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
- Assisted with housework such as laundry and cooking.
- Promoted language development skills through reading and storytelling.
- Engaged with children on individual basis to build positive relationships.
- Planned and guided age-appropriate tasks like reading, crafts and playing.
In-Home Nanny
Nannies Plus
06.2012 - 09.2013
- Promoted language development skills through reading and storytelling.
- Supervised children on playground to help develop physical and social skills.
- Monitored children's play activities to verify safety.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Kept children's areas neat and clean.
- Taught children basic life skills, manners and personal hygiene.
- Established and maintained safe play environment for children.
- Assisted with light housekeeping duties as well as running errands.
- Washed and ironed children's clothing to maintain neatness at all times.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Engaged with children on individual basis to build positive relationships.
- Met with parents about daily activities, positive developments, and issues.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Transported children to and from activities using personal or family vehicle.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
- Provided developmentally appropriate activities for children.
- Worked with parents to develop and implement discipline programs to promote positive behaviour.
- Implemented daily routine to maintain structure and stability
- Encouraged children to be understanding and patient with others.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Assisted with housework such as laundry and cooking.
- Transported children safely to school, activities and appointments on time.
- Planned and guided age-appropriate tasks like reading, crafts and playing.
- Stayed current on toy and child-related recalls and safety warnings.
- Helped children complete homework assignments and school projects.
- Taught children to organize toys, wash hands, and share by leading by example.
- Coordinated playdates and outings to meet children's physical and social needs.
- Developed creative activities to encourage physical, social and emotional growth.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Regularly traveled with family to help with vacation activities and childcare.
- Identified warning signs of emotional and developmental problems in children.
Store Manager
The Coffee Club
04.2010 - 11.2012
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and implemented successful staff incentive programs to motivate employees.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Completed point of sale opening and closing procedures.
- Raised property accuracy and accountability by creating new automated tracking method.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Customer Service Representative
Salvation Army Family Store
02.2009 - 07.2011
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted available products and services to customers during service, account management, and order calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Tracked customer service cases and updated service software with customer information.
- Developed and updated databases to handle customer data.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Level 2 - Health, Disability, And Aged Support
IHC Idea Services
Wellington, NZ09.2022
Level 3 - DG Dangerous Goods
IVS Training
Hamilton, NZ07.2022
Level 1, 2, & 3 - Health And Wellness
IHC Idea Services
Wellington, NZ12.2021
Level 3 - Hospitality Administration And Management
Weltec
Wellington, NZ10.2013
Level 1 & 2 - Business Administration
Whitirea
Wellington, NZ06.2012
Level 1 & 2 - Office Management
Whititrea
Wellington, NZ06.2012
Level 2 - Core Generic
Whitirea
Wellington, NZ06.2012
Level 1 - Occupational Health And Safety
Weltec
Wellington, NZ06.2012
Level 2 - Service Sector Skill
WelTec
Wellington, NZ06.2012
Skills
- Attentive to People
- Fine Motor Skills
- Cook Healthy Meals
- Client Records Management
- Diet and Nutrition
- Documentation Abilities
- Food Allergies
- Prosthetic Attachment and Removal
- Weekly Payroll
- Clean Living Spaces
- Software and Hardware Issues
- Documenting Correspondence
Saturday and Sunday
On Saturday or my days off I love to spend time with my 4year old son, Partner and family.
On Sunday I attend church every Sunday helping my Father with his church.
Timeline
Support Worker
IHC Idea Services
08.2020 - Current
Courier Driver
Post Haste Couriers
02.2019 - Current
Administrator
T&M Couriers Limited NZ
02.2019 - 06.2021
Au Pair
Cultural Care
09.2015 - 11.2017
In-Home Nanny
Nannies Plus
06.2012 - 09.2013
Store Manager
The Coffee Club
04.2010 - 11.2012
Customer Service Representative
Salvation Army Family Store
02.2009 - 07.2011
Level 2 - Health, Disability, And Aged Support
IHC Idea Services
Level 3 - DG Dangerous Goods
IVS Training
Level 1, 2, & 3 - Health And Wellness
IHC Idea Services
Level 3 - Hospitality Administration And Management
Weltec
Level 1 & 2 - Business Administration
Whitirea
Level 1 & 2 - Office Management
Whititrea
Level 2 - Core Generic
Whitirea
Level 1 - Occupational Health And Safety
Weltec
Level 2 - Service Sector Skill
WelTec
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